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CampGuideHousekeeping

Housekeeping and maintenance

Checkouts become the cleaning list, broken sites stay off the booking page until they are fixed, and the crew works it all from their phones.

Nobody writes the cleaning list at 7 a.m.

Cabins flip to needs cleaning the moment a guest checks out. The crew moves each one through in progress, inspected and clean, and the front desk sees it change.

Pick which site types flip on their own and whether a lead inspects first.

Cleaning, today2 of 4 ready
Cabin 2Checked out 10:52 AM
Needs cleaning
Cabin 4Priya started 11:20 AM
In progress
Cabin 5Lead signed off 12:05 PM
Inspected
Cabin 7Ready for 3:00 PM
Clean

A broken site stops booking the minute it is written up.

Write up the repair, set the priority and block the site from the same form. When the job closes, the block comes off on its own.

Assign it to a person, a role or a vendor you add without leaving the form.

Work orders3 open
No water, site 14Plumber assigned
Site blocked
Loose step, cabin 3Grounds crew
In progress
Pool pump serviceMonthly schedule
Due Friday

Guests tell you before you notice.

A camper reports a problem from the Stay Pass with the site number attached, and it arrives as a work order. When someone picks it up, the guest sees it is in hand.

Urgent reports go to the front desk right away.

Guest reportsToday
Hookup dripping, site 22From the Stay Pass, 8:04 PM
Received
Outlet out, site 9Picked up by Dale
In progress
Slow Wi-Fi, loop BRouter restarted
Resolved

Also included.

Turn photos on the reservationPreventive maintenance schedulesParts and vendor costs to the booksPedestal amp auditResponse clocks that escalateWork orders across your parks

Questions operators ask.

Only if you want them to. Pick which site types flip to needs cleaning on their own, and hide the cleaning chip park-wide if you do not use it.

Bring your park to CampGuide.

We set up your rates, map and policies with you, and you pick the date you go live.