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CampGuideGuests

Guest management

Every stay, note, ID check and message for a guest in one profile, and saved lists that update themselves for the next campaign.

Know who is on the phone before they finish their name.

The guest profile shows where they stand today, every past visit, lifetime totals for managers, and notes with who wrote them and when.

Staff see only what their role allows.

Guest profileIn house
Marisol TranChecked in, site 31, leaves Sunday
In house
History6 stays, 34 nights
NotePrefers a shaded site. Jess, front desk
Note
IDVerified for long stays
Verified

Reach last fall’s regulars without building a list.

Set the rules once, like five or more stays and opted into email. The list rechecks itself every time you open it.

Every send respects consent and quiet hours.

Saved list: fall regularsLive
5 or more staysRule
On
Last stay within 400 daysRule
On
Opted into marketingRule
On
Matching right now412 guests
Live

Get more reviews without choosing who to ask.

The day after checkout, every guest gets the same review request. A check-in on the first night catches problems while the guest is still on site.

You choose the timing and the wording.

Reviews this monthSent
Review requests148 guests
Sent
First-night check-ins12 flagged, 11 resolved
Handled
ThemeShowers mentioned 6 times
Watch

Also included.

Occasion and issue flagsExport or delete on requestMemberships and club ratesGoogle reviews answered hereCustom booking questionsGuest records across your parks

Questions operators ask.

Yes. Guests, sites and past reservations come over from spreadsheets, each row is previewed before it saves, and an import can be undone in one step.

Bring your park to CampGuide.

We set up your rates, map and policies with you, and you pick the date you go live.