These Terms of Service (the "Terms") are a legally binding agreement between CampGuide Inc, a Delaware corporation with offices at 8 The Green, STE B, Dover, Delaware 19901, United States ("CampGuide," "Company," "we," "us," or "our"), and the person or entity that accesses or uses the Services ("you" or "your").

The Services include our software platform for campground, RV-park, marina, storage, venue, mobile home community, and related hospitality and lodging operators, including vacation rentals, cabins, glamping, hotels, inns, and hostels ("CampGuide Host"), our traveler applications and CampGuide ID accounts, our public park pages, booking pages, online shops, guest stay pass, wallet passes, operator websites, organization storefronts, and the public directories we operate, our mobile and desktop applications for operator staff and travelers, our voice assistant skills, our application programming interfaces, assistant and agent connections ("APIs"), our automated decision features, including CampGuide Synapse and Ask CampGuide, our domain registration service, and our websites and applications, including those at software.campguide.app, campguide.app and its related paths and subdomains, sandbox.campguide.app, and any custom domain connected to a CampGuide-hosted operator website (collectively, the "Services").

PLEASE READ THESE TERMS CAREFULLY. They include an arbitration agreement, a class-action waiver, a jury-trial waiver, and limitations of our liability (Sections 17, 14, and 15). By creating an account, clicking to accept, or otherwise accessing or using the Services, you agree to these Terms. If you do not agree, do not access or use the Services.

Our Privacy Policy and, where applicable, our Data Processing Addendum (the "DPA"), which Hosts may request from support@campguide.app, are incorporated into these Terms by reference.

What changed in this version. These Terms have been updated to cover the parts of the Services added since the prior version, including CampGuide Synapse and Synapse Autopilot (Sections 4.46 to 4.48), network learning (Section 4.3), advanced pricing and payment rules (Sections 4.49 and 5.23 to 5.30), every kind of stay the Services now support, from single vacation rentals and multi-listing hosts to glamping and cabin resorts, treehouse and tiny house villages, farm stays, outfitter lodges, retreat centers and group camps, event venues, motels, hotels, inns, bed and breakfasts, resort condos, and hostels (Sections 4.50 and 5.34), managing listings for other owners (Section 4.59), the kinds of property the Services are not designed for (Section 4.60), door codes and access devices (Section 4.51), mobile home communities (Section 4.52), memberships (Section 4.53), the online shop (Section 4.54), park phone numbers and calls (Section 4.55), hazard alerts (Section 4.56), voice assistant skills (Section 4.57), domain registration (Section 4.58), and keyed card entry, card fees, and shared payout accounts (Sections 7.11 to 7.13). The payment, messaging, acceptable use, privacy, disclaimer, and indemnity sections have been updated to match. Section numbering from the prior version is unchanged; new material appears as new subsections.

1. Definitions

"Host" or "Operator" means a campground, RV park, or other hospitality, lodging, recreation, or venue business (and its authorized personnel, including co-hosts it invites) that subscribes to or uses CampGuide Host to manage one or more Parks, including a business that manages Listings on behalf of other owners.
"Guest" means an individual who searches for, requests, books, or stays at a Park through the Services, purchases or attends something a Park sells through the Services, or who otherwise interacts with the consumer-facing Services.
"Park" means a campground, RV park, marina, storage facility, golf course, mobile home community, vacation rental (whether a single listing or many), cabin or cottage resort, glamping resort, treehouse or tiny house village, farm stay or agritourism property, hunting, fishing, or outfitter lodge, retreat center, group camp, event or wedding venue, motel, hotel, inn, bed and breakfast, ski or beach resort condo, hostel, or any other kind of property, business, or bookable offering a Host manages through the Services, whether or not it is named here (subject to Section 4.60), each also called a "Listing" where the Services use that word, and its bookable inventory configured within the Services, including sites, slips, storage units, venue spaces, rooms, beds, cabins and other rental units, home sites, tee times, treatment rooms, and activity sessions.
"Owner" means a person or company that owns a Listing managed by a Host for them, and who may be given an owner login to see that Listing's bookings, statements, and payouts.
"Resident" means a Guest occupying a site under a long-term, monthly, seasonal, annual, or extended-stay arrangement managed through the Services, including through a lease or similar written agreement.
"Storage Customer" means a person renting a storage unit or space through the Services.
"Vessel" means a boat or watercraft recorded in the Services in connection with a slip or dockage request.
"CampGuide ID" means the optional traveler account that a Guest may hold with CampGuide, separate from the records a Host keeps about that Guest.
"Stay Pass" means the guest-facing stay portal and its mobile equivalents, reached through a link, token, or traveler account, through which a Guest views arrival information, a folio, a Guidebook, and in-stay options.
"Channel" means an online travel agency, marketplace, or other distribution partner that a Host connects to the Services.
"Module" means a distinct product area of CampGuide Host that is enabled or disabled for a Park, whether by the Host where self-service is offered or by CampGuide, including by plan, package, or feature flag.
"Experience" means an activity, event, excursion, class, pass, or other admission a Host offers through the Services, and "Ticket" means the credential issued for one.
"Gathering" means a venue or event booking, and "Venue Space" means the bookable space configured for it.
"Application" means a request submitted through the Services to occupy a site or space on an extended-stay, seasonal, or annual basis, and "Applicant" means the person who submits one.
"Job Posting" means a position a Host publishes through the Services, including to a public job board we operate.
"Agreement Record" means an agreement, contract, waiver, or form prepared, sent, signed, or stored through the Services, together with its signing audit trail and executed copy.
"Workflow" means an operator-configured automation that runs against events in the Services without further human action.
"Assistant" means an artificial-intelligence assistant, agent, or similar software that a Host connects to the Services to read data or take actions on the Host's behalf.
"Directory" means a public, cross-Park listing surface that CampGuide operates, including the venue directory and the job board network.
"Organization" means the legal entity that owns one or more Parks and holds the subscription to CampGuide Host.
"Account" means a registered user login within the Services.
"Order" means the plan selection, order form, online sign-up flow, or other ordering document by which a Host subscribes to the Services and which references these Terms.
"Content" means any text, data, images, photographs, layouts, listings, rates, policies, reviews, messages, documents, and other materials made available through the Services.
"Host Data" means Content and data that a Host or its Guests submit to, store in, or generate through the Services in connection with a Park, including Guest personal information processed on a Host's behalf.
"User Content" means Content that you submit, upload, post, or transmit through the Services.
"CampGuide Pay" means the payment features of the Services, through which Hosts accept payments, issue refunds, and receive payouts.
"Payments Provider" means the third-party payment processor and acquiring partner that supports CampGuide Pay, whose identity and current terms are disclosed to Hosts during payment onboarding and within the Services.
"Synapse" means CampGuide Synapse, the feature of the Services that labels events in a Park and selects, prepares, or takes actions from the actions the Services already offer, under the settings and rules a Host configures, together with "Ask CampGuide", the typed and spoken request feature built on it.
"Synapse Autopilot" or "Autopilot" means the mode of Synapse, turned on by a Park owner category by category, in which Synapse makes and carries out decisions on its own, including decisions that move money, under rules, caps, and escalation conditions the Host sets.
"Advanced Pricing" means the optional pricing, deposit, and payment rule features described in Section 4.49, enabled per Park by its owner.
"Park Credit" means a stored-value balance a Host issues to a Guest that can be used only at that Host's Park or Parks, including credit issued instead of a refund, a referral reward, or a loyalty reward.
"Membership" means a recurring plan a Host sells to Guests through the Services, including a stay membership or an event club.
"Connected Service" means a third-party product, platform, or provider that the Services rely on or that you choose to connect, including providers of payments, messaging, telephone and voice, email delivery, identity verification, channel distribution, calendar exchange, business listings, accounting, point of sale, utility metering, artificial intelligence, voice assistants, domain registration, smart locks and key cards, wallet passes, bot protection, mapping, weather and hazard alerts, backups, hosting, and infrastructure.

2. Eligibility and Accounts

Age. The Services are not directed to children. You must be at least eighteen (18) years old to use the Services. By using the Services, you represent and warrant that you are at least eighteen (18) years old and have the legal capacity to enter into these Terms. We do not knowingly collect personal information from children under thirteen (13); if you believe a child under thirteen has provided us personal information, contact us at support@campguide.app and we will take appropriate steps to delete it. A Host may record minors as members of a travel party or as participants in an activity; where it does, the Host is responsible for obtaining any consent required from a parent or legal guardian, and for any waiver signed on a minor's behalf.

Authority. If you accept these Terms on behalf of an Organization or other entity, you represent that you are authorized to bind that entity, and "you" refers to that entity.

Account registration. Host Accounts are invite-only: an Account is created when an Organization owner or a CampGuide administrator invites, provisions, or activates you, and access may be subject to approval. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your credentials and for all activity that occurs under your Account. Accounts are personal to the assigned individual, are non-transferable, and may not be shared. Notify us promptly at support@campguide.app of any unauthorized use.

Roles and permissions. Access within a Park is role-based and Park-scoped (for example, owner, manager, front desk, housekeeping, maintenance, or marketing), and specific capabilities may be governed by finer-grained permissions, by Organization-level roles across a portfolio, and by time-limited, seasonal, or emergency access grants. The Organization is responsible for assigning roles and permissions appropriately, for reviewing them periodically, and for the actions of its personnel. We are not responsible for how an Organization configures roles, permissions, or access among its own users.

Account security controls. The Services offer account-security controls, including multi-factor authentication, session review and revocation, and an Organization-set policy that can require multi-factor authentication for some or all roles. Enabling and enforcing those controls is your decision, and certain sensitive actions may require re-authentication. You are responsible for maintaining access to your own authentication factors and recovery methods, and for the consequences of disabling a control that was available to you.

3. Overview of the Services

CampGuide operates a two-sided platform:

For Hosts, CampGuide Host is a multi-park software-as-a-service application for running a campground, RV park, marina, storage, venue, or lodging business, from a single vacation rental to a portfolio of listings, a glamping or cabin resort, a farm stay, an outfitter lodge, a retreat center or group camp, a motel, hotel, inn, or bed and breakfast, a resort condo program, a hostel, or any other kind of property or business that takes bookings or sells through the Services. Depending on plan and configuration, it includes reservations and a booking calendar, inventory and site management, a pricing engine, availability rules and policies, operations tools such as cleaning, work orders, and long-stay and utility billing, a point-of-sale register, guest messaging, reporting and report building, payments and payouts through CampGuide Pay, an operator website and public booking page, optional distribution to Channels and calendar sync, optional identity verification, optional staff scheduling, timekeeping, and hiring, and optional Modules for activities and ticketing, venue and event bookings, food and beverage menus, rentals, golf, spa and wellness scheduling, storage, group contracts, extended-stay applications, guidebooks and park facts, workflow automation, assistant and agent access, team communications, AI-answered guest chat, portfolio and loyalty management, lodging, hotel, and hostel operations, mobile home communities, memberships and event clubs, an online shop, park phone numbers and call handling, hazard alerts, voice assistant skills, domain registration, advanced pricing and payment rules, and CampGuide Synapse automated decisions. Features vary by plan and by the configuration enabled for a Park.
For Guests, the Services let you discover Parks, view availability and policies, request or make reservations, book activities, venues, rentals, tee times, and treatments, order from a Park's store, shop, or menu, join a Park's membership, complete self check-in, sign forms and agreements electronically, use a Stay Pass and wallet passes during your stay, communicate with the Park, hold an optional CampGuide ID, apply for an extended stay or a job at a Park, and pay for stays and incidentals.

We are a technology platform, not a campground. Except for the subscription relationship between CampGuide and a Host, CampGuide is not a party to, and is not responsible for, the agreement between a Guest and a Park. Each Host is an independent business solely responsible for its Park, listings, rates, policies, taxes, accommodations, activities, food service, rentals, events, employment decisions, communications, and conduct. We do not own, operate, manage, inspect, endorse, or guarantee any Park or anything a Park sells, and we do not independently verify Host listings, rates, availability, reviews, safety practices, licenses, insurance, or representations. Any dispute regarding a stay, reservation, purchase, activity, event, refund, property condition, or Park conduct is between the Guest and the Host.

We may, but are not obligated to, monitor, review, or remove Content or restrict use of the Services to operate, secure, and improve them; enforce these Terms; comply with law or legal process; or address Content or conduct we deem harmful, unlawful, or objectionable.

4. Host (Operator) Terms

This Section 4 applies to Hosts and Organizations. It is in addition to the generally applicable Sections of these Terms.

4.1 License to the platform. Subject to these Terms and payment of applicable fees, we grant your Organization a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use CampGuide Host during your subscription term, solely for your internal business purpose of operating your Park(s). We reserve all rights not expressly granted.

4.2 Host responsibilities. You are solely responsible for:

the accuracy, legality, and completeness of your Park listings, site and space descriptions, rates, fees, taxes, deposits, availability, house rules, check-in and check-out procedures, published facts and guidebook content, and cancellation and refund policies;
presenting prices and totals to Guests in a way that complies with applicable pricing-disclosure law, including rules requiring that the total price a Guest will pay be disclosed clearly and up front, and for the accuracy of any fee, surcharge, or add-on you configure;
determining, collecting, reporting, and remitting all sales, lodging, occupancy, tourism, admission, meals, rental, and other taxes applicable to your Park and transactions (CampGuide's tax-calculation, tax-reporting, and filing-packet features are informational tools only and do not constitute tax advice, a tax determination, or a tax-filing service);
honoring the rates, policies, and confirmations presented to your Guests through the Services;
your relationship and all communications with your Guests, and for resolving Guest disputes, refunds, and chargebacks relating to your Park;
setting your own prices independently (rate recommendations, demand signals, market data, and benchmarks in the Services are informational inputs, are not an invitation or mechanism to coordinate pricing with any other business, and you must not use them to do so);
the safety, condition, supervision, staffing, licensing, permitting, and insurance of your Park and everything you offer through it, including activities, events, food service, rentals, recreation, golf, aquatics, spa and wellness services, and storage;
complying with all laws applicable to your business, including consumer protection, lodging, accessibility, safety, food safety, alcohol, employment, fair housing, payment, privacy, and marketing and communications laws; and
maintaining your own backups of any Host Data you consider critical, in addition to the export tools we provide.

4.3 Host Data; data protection roles. As between you and CampGuide, you own your Host Data. You grant us a worldwide, non-exclusive license to host, copy, process, transmit, display, and otherwise use Host Data as necessary to provide, secure, maintain, and improve the Services and as permitted by the Privacy Policy and DPA. For personal information of your Guests, Applicants, job applicants, Residents, Storage Customers, and personnel processed through the Services, you are the data controller (or business) and CampGuide acts as your processor (or service provider); that processing is governed by the DPA. You represent that you have provided all notices and obtained all consents and lawful bases necessary for us to process that personal information on your behalf.

De-identified data and network learning. You also grant us the right to create de-identified and aggregated data from Host Data and from how the Services are used, and to use it to operate, secure, improve, and develop the Services, including to train and evaluate the models that power Synapse for every Host ("network learning"). Before any text is used for network learning, names, telephone numbers, email addresses, codes, addresses, and amounts are replaced with tokens. Network learning never uses or shares any Park's prices, rates, average daily rate, revenue per available site, or other competitively sensitive figures, never records which Park an example came from, and never makes one Host's Guest records available to another Host. Network learning is on by default for every Park, including Parks that have not turned on any Synapse feature (in which case Synapse observes and learns from what staff do but shows and does nothing). A Park owner may turn off its Park's contribution at any time in the Synapse settings; the Park keeps the benefit of the network model and stops contributing going forward, and examples already incorporated into a trained model are not removed from that model. When a Guest's information is deleted, the Guest's examples are removed from the Park's own store promptly and excluded from the next network retraining. De-identified and aggregated data that does not identify you, your Park, or any individual is not Host Data and may be retained after termination. How network learning fits our role as your processor. You instruct us to provide network learning as part of Synapse, which is included in the Services, and you may withdraw that instruction at any time by turning off your Park's contribution. We de-identify examples as part of the processing we do for you, before they leave your Park's own store. We publicly commit not to re-identify de-identified data or attempt to, we keep it separate from Host Data, we contractually prohibit anyone we share it with (such as a provider that hosts or trains a model for us) from re-identifying it, and we use it only to build and improve the Services, never to sell it, to market to anyone, or to build a profile of an individual. A Guest may also ask you or us to exclude that Guest's messages from network learning, and we will honor that request going forward. Pricing is excluded. Network learning never uses any Park's prices, rates, discounts, fees, average daily rate, revenue per available site, occupancy, availability, booking pace, or how staff responded to a suggested price. Every Synapse, Autopilot, or other feature that sets, suggests, ranks, or changes a price, rate, discount, fee, or the availability offered for sale uses only your own Park's data, your settings, and publicly available market information, never another Host's non-public data or the network model. CampGuide never shares one Host's non-public information with another and never gives competing Hosts coordinated prices. CampGuide does not offer rewards, discounts, or penalties for accepting suggested prices, does not hold user meetings or forums that discuss pricing strategy, and does not sell or license aggregated data. Where local law restricts rent-setting software for long-term residential occupancy, automated rate changes and rate suggestions may be unavailable for those sites.

4.4 Data export, retention, and deletion. You may export your Park's data through the in-product export tools, including an owner-initiated full export that may require re-authentication. Cancellations and refunds preserve underlying records; Guest deletion anonymizes personal information while retaining financial records; and Park deletion anonymizes Guest data and archives the Park. Some categories carry their own retention schedules within the Services, including tiered purges of application and screening information, time-limited retention of team-communication messages, and scheduled deletion of certain uploaded photos. To support legal, accounting, audit, and anti-fraud obligations, financial records, including invoices, payments, refunds, platform-fee accruals, reservations, locked tax-filing artifacts, and audit logs, are retained for at least seven (7) years and are not removed by ordinary deletion paths. Following termination, we will make Host Data available for export for a limited period as described in Section 18, after which we may delete or anonymize it consistent with our retention practices and applicable law.

4.5 Connected Services. Certain features rely on Connected Services, some of which we arrange and some of which you enable and hold your own account with. Your use of those features is also subject to the applicable third-party terms, and you are responsible for obtaining and maintaining any required accounts, registrations, credentials, and consents (see Sections 7, 8, and 11). We decide, in our discretion, which Connected Services the Services integrate with, and we may add, change, or discontinue an integration at any time, using reasonable efforts to give advance notice of a discontinuation that we expect to materially affect your use. We are not responsible for the availability, performance, or acts or omissions of any Connected Service, and the change or discontinuation of an integration does not entitle you to terminate your subscription early or to a refund. Where a Connected Service processes personal information on your behalf, our current list of subprocessors is available on request under the DPA.

4.6 Feature availability; new and beta features. Features may be added, changed, deprecated, renamed, or gated by plan, package, Module, or feature flag, and may default on or off. Some Modules are self-service and some are enabled only by CampGuide as part of a controlled rollout. We may offer features designated as beta, preview, early-access, or evaluation ("Beta Features"). Beta Features are provided "as is," may be changed or discontinued at any time, are excluded from any service commitments, and may not be relied upon for production use. We may also operate emergency controls that disable a feature platform-wide where we believe that is necessary to protect Guests, Hosts, or the Services.

4.7 Service availability and maintenance. We use commercially reasonable efforts to keep the Services available but do not guarantee uninterrupted or error-free operation. The Services may be unavailable during planned or emergency maintenance or due to factors within or outside our control. We will use reasonable efforts to give advance notice of planned maintenance that we expect to cause significant downtime. Unless a separate written service-level agreement applies, the Services are provided without an uptime commitment.

4.8 Support. Support is provided according to your plan or Order. Standard support covers configuration questions, technical problems, and general usage questions for the Services as provided. Unless expressly included in your plan or purchased separately, support does not include detailed onboarding, setup, data migration, custom development, scripting, design services, consulting, training, or on-site assistance, which are billed separately. We support only the Services we provide and not your hardware, networks, devices, or third-party software; where an issue originates outside the Services, we will, where we reasonably can, point you in the right direction, but resolution is your responsibility and that of the relevant provider. We may withhold support for an Account that is past due.

4.9 Not professional, accounting, or bookkeeping services. The Services include reporting, reconciliation, tax-calculation, ledger, and similar tools that are provided as operational aids only. They are not, and are not a substitute for, professional accounting, bookkeeping, tax, legal, employment, insurance, or financial advice or services. We do not provide a bookkeeping service and do not balance or reconcile your payment, accounting, or banking systems; questions about those systems must be directed to the applicable provider. You are responsible for verifying your own financial records and for compliance with the laws applicable to your business (see Sections 4.2 and 14).

4.10 Long-term stays, residents, and collections. The Services include tools for extended, seasonal, and monthly stays, including leases and agreements sent for electronic signature, deposits, prorated and scheduled rate changes, renewals, move-outs, meter-based utility billing, autopay, late fees, a resident portal and community board, and a configurable sequence of collection steps and reminder messages. You decide whether to use these tools and how to configure them, and you are solely responsible for the legal consequences of doing so. A long-term stay may create a tenancy or other occupancy relationship under applicable law. You are solely responsible for determining whether it does and for complying with all applicable tenancy, occupancy, eviction, notice, rent-regulation, deposit-handling, utility-resale and submetering, late-fee, and debt-collection laws. Messages and collection steps you configure are sent on your behalf and as your communications. CampGuide does not provide legal advice, does not determine the legal status of any occupancy, does not act as a debt collector on your behalf, and the availability of a tool in the Services is not advice that using it is lawful in your jurisdiction.

4.11 Marinas, slips, and vessels. Where the marina Module is enabled, you are responsible for your dockage agreements, harbor and mooring rules, liveaboard policies, environmental and pumpout requirements, and any insurance you require of a Guest. Vessel dimensions, registration, and insurance details recorded in the Services are records of what was entered or supplied, and CampGuide does not verify them or monitor their expiry on your behalf. Fit and availability results, including slip-fit and rig-fit outcomes, are informational aids based on the data you and your Guests enter; you remain responsible for confirming that a Vessel or rig can safely occupy a slip or site.

4.12 Storage. Where the storage Module is enabled, you are responsible for your storage agreements and for compliance with all applicable self-storage, lien, sale, notice, and abandonment laws. The delinquency, overlock, and lien-and-sale workflows in the Services are record-keeping and scheduling aids only; they do not determine your legal rights or satisfy any statutory notice, timing, advertising, or sale requirement, and you must independently confirm that each step you take complies with law. If you offer a protection plan, insurance, or similar coverage product, you are solely responsible for the terms of that product and for any licensing or regulatory requirements that apply to offering it.

4.13 Identity verification. Where identity verification is enabled for your Park, checks are performed by a Connected Service and CampGuide receives only the outcome. Identity verification is not a background check, credit check, criminal-records search, or consumer report, and CampGuide is not a consumer reporting agency. You may not use the Services or any verification result as a factor in a decision governed by the Fair Credit Reporting Act or an analogous state law, including screening for tenancy, employment, credit, or insurance eligibility. A verification result indicates only that the described checks were completed with the stated outcome at a point in time; it is not a guarantee of a person's identity, character, or conduct, and you remain responsible for your own admission, screening, and safety decisions. You are responsible for how you configure verification, including whether it is offered or required, any stay-length threshold, whether it is required of an Applicant or a worker, and who pays any verification fee, and for complying with applicable law on identity documents, biometric information, and non-discrimination.

4.14 Channel distribution. If you connect a Channel, you are responsible for your own agreement with that Channel, for the accuracy of the rates, availability, and restrictions you publish to it, for rate parity or similar commitments you make, and for honoring reservations it delivers. Synchronization depends on systems outside our control and is not instantaneous; overbooking, mapping errors, stale rates, missing booking details, and failed or delayed messages can occur. You are responsible for monitoring your connected Channels, for supplying any information a Channel does not carry, and for resolving any resulting Guest issue, and CampGuide is not liable for a Channel's acts, omissions, downtime, or data.

4.15 Operator websites and custom domains. You are responsible for the content you publish through the public park page and Website Builder, including its accuracy, and for holding all rights necessary to publish it. If you connect a custom domain, you represent that you are entitled to use it, and you are responsible for your domain registration and DNS configuration. We may suspend or remove a published site or a connected domain that violates these Terms, infringes a third-party right, or creates a security or abuse risk.

4.16 Staff scheduling and timekeeping. Where the workforce Module is enabled, scheduling, time capture, pay-period, and overtime tools are operational aids only. CampGuide is not an employer, co-employer, professional employer organization, payroll processor, or timekeeping system of record, and does not calculate, withhold, file, or remit any payroll tax. Exports are provided for you to use with your own payroll provider. You are solely responsible for the employment relationship with your personnel, for wage-and-hour, overtime, meal-and-rest, recordkeeping, and pay-transparency compliance, and for obtaining any notice or consent required for location capture or other monitoring of your personnel.

4.17 Complimentary stays and marketing partners. If you issue complimentary stays or comp codes, or authorize an external marketing agency to do so within limits you set, you are responsible for the terms of those offers, for the conduct of any agency you authorize and for revoking its access when appropriate, and for the tax treatment and reporting of any value you give away. Recorded fair-market values are a bookkeeping aid, not tax advice.

4.18 AI-assisted features. Certain features use artificial intelligence to generate drafts, summaries, extractions, classifications, and replies, including map label detection, suggested descriptions and marketing copy, rate and demand analysis, competitive-intelligence summaries, website-import extraction, drafted review replies, drafted guest chat answers, and read-only analytics assistants. AI output is a draft for your review, may be inaccurate or incomplete, and must not be relied upon without verification. You are responsible for reviewing, correcting, and approving any AI-assisted output before you publish it or act on it, and for the content once you do, including where a feature is configured to send or publish output automatically. AI features are excluded from any service commitment and may be changed or discontinued under Section 4.6. Except as expressly permitted for Synapse in Sections 4.46 to 4.48, you must not use AI-assisted features to make or materially inform a decision about an individual that requires human judgment or independent legal basis, including screening, employment, credit, insurance, or eligibility decisions, and no AI-assisted feature may decline, deny, or reject an application, a job applicant, or a request for housing. Competitive-intelligence features return information about other businesses that you must use lawfully and in accordance with any applicable third-party terms.

4.19 Sandbox and test mode. We may provide a sandbox environment, demonstration data, or a platform test mode in which payments, messages, and other external actions are simulated or suppressed. Sandbox environments are for evaluation and testing only, are provided without any commitment, must not be used for live business or real Guest data, and may be reset, changed, or removed at any time without notice.

4.20 APIs and integration credentials. Any API access, API key, webhook secret, feed token, signing link, ticket credential, or similar credential we issue is granted solely for use with your own Park's data, must be kept confidential, and may not be shared, resold, or used to build a competing product. Some credentials are themselves the sole authorization for the resource they unlock, so anyone holding one can reach it. We may set and change rate limits, scopes, and other technical restrictions, and may revoke a credential at any time to protect the Services. You are responsible for all activity conducted with your credentials and must notify us promptly at support@campguide.app if one is compromised.

4.21 Modules generally. These Terms apply to every kind of property and business that uses the Services, including kinds not named in them; where a section names a property type, it applies equally to any similar property you operate. Each Module described below is an operational aid for a business you run yourself. Enabling a Module, configuring it, and offering what it sells are your decisions, and CampGuide does not thereby become an operator, promoter, employer, licensee, insurer, or service provider of the underlying activity. Before you enable a Module, you are responsible for confirming that you hold the licenses, permits, certifications, insurance, staffing, inspections, and safety procedures that the underlying activity requires in your jurisdiction. The Modules available to your Park may change under Section 4.6, and some are enabled only by CampGuide.

4.22 Experiences, activities, and ticketing. Where the activities Module is enabled, you may publish Experiences, schedule sessions and recurring series, set capacity, prices, age limits, and waiver requirements, assign guides, sell Tickets and passes online and in person, run waitlists, scan admissions including offline, log incidents, and service Tickets through cancellation, transfer, refund, and self-reschedule. You are solely responsible for the Experience itself, including its safety, supervision, equipment, guide qualifications, participant screening, age and health restrictions, capacity limits, emergency procedures, insurance, and any license or permit it requires. You are responsible for the content and legal sufficiency of any waiver or participant form you use and for whether it is enforceable in your jurisdiction, including for minors. Ticket credentials, scanner sessions, and offline scan records are access tools, not proof of identity or eligibility; you remain responsible for admission decisions. Capacity, availability, and roster figures are derived from the data in the Services and may be affected by holds, sync timing, and offline reconciliation, so you should verify them before relying on them for a safety-critical headcount.

4.23 Gatherings and venue bookings. Where the venue Module is enabled, you may configure Venue Spaces, quote and contract Gatherings, hold and release inventory, collect deposits, publish an optional public event page with an RSVP form, and list a Venue Space in the venue Directory. The event contract is between you and your organizer, and you are responsible for its terms, for deposits, cancellation, attrition, and damage provisions, for capacity and occupancy limits including fire and life-safety limits, for alcohol service and permits, for vendors and third parties on your property, and for the accessibility of the space. Capacity overrides, conflict checks, and blackout controls in the Services are aids that reflect what you configured; they do not certify that a space is lawful or safe for an intended headcount or use. Information published on a public event page or in the Directory is your Content and you are responsible for what it discloses about an organizer or attendees.

4.24 Food and beverage. Where the menus Module is enabled, you may publish food and drink menus, take pickup, delivery, and dine-in orders online and in person, set day-part availability and ordering hours, and record dietary tags, allergens, and side options. You are solely responsible for food safety, preparation, handling, holding, delivery, labeling, licensing, permits, inspections, and staff training, and for the accuracy and completeness of every allergen, ingredient, dietary, nutrition, and price statement you enter. Allergen and dietary information in the Services is displayed exactly as you supply it; CampGuide does not verify it, does not know your kitchen's cross-contact conditions, and makes no representation about the safety of any item for any person. If you sell alcohol or any age-restricted item through the Services, you are responsible for age verification, service limits, and licensing, and you must not rely on the Services to perform them.

4.25 Rentals and recreation. Where rental inventory is used, you may list rentable units and equipment, take hourly or daily bookings, apply rate plans, and record holds, no-shows, and cancellations. You are solely responsible for the condition, inspection, maintenance, safety instruction, supervision, and legal compliance of every unit or item you rent, including life jackets and other required safety equipment, operator age and licensing requirements, and any rental agreement, waiver, damage deposit, or insurance you require. Recorded damage, deposits, and fees relate to the item rented, and you are responsible for how you assess and document them.

4.26 Golf. Where the golf Module is enabled, you may configure courses, generate and adjust tee sheets, apply frost delays and blocks, resolve rates, and book, move, cancel, and check in tee times. You are responsible for course conditions, pace-of-play and safety rules, cart operation and eligibility, weather and lightning decisions, and any club, league, or outing terms. Tee-sheet generation, blocks, and capacity are operational aids that reflect your configuration.

4.27 Spa and wellness. Where the spa and wellness Module is enabled, you may publish a treatment catalog, manage providers, resources, and availability, take appointments from the front desk, a Guest's Stay Pass, or a public booking page, post treatments to a folio or take payment at booking, and apply cancellation and no-show fees. The Module is non-clinical and is not a medical record system. It does not support structured medical histories, coded allergy or medication records, diagnosis, or treatment planning, and it must not be used to store or manage protected health information or any record you are required to keep under health-care law. You are solely responsible for the licensure, certification, scope of practice, supervision, and conduct of your providers, for intake, consent, contraindication, and safety screening, for sanitation and equipment, and for any regulatory requirement that applies to the services you offer. Free-text intake notes are a general operational field; you are responsible for what your personnel record in them, and for not recording information you are not permitted to hold. Provider certification tracking is a record of what you entered and does not verify any credential. Any internal review or quality queue is your own training and operational tool, not clinical supervision, and CampGuide does not review or supervise the services you provide.

4.28 Group contracts. Where the group-contract Module is enabled, you may hold blocks of inventory, build versioned group rate plans, track pickup, apply fee treatments and earned complimentary allowances, record tax-exemption certificates, and true up as a group changes. You are responsible for the group contract itself, for the accuracy and validity of any tax-exemption certificate you record and for the tax consequences of relying on it, and for attrition, cutoff, deposit, and cancellation terms. Rate, allocation, and true-up calculations are computed from the configuration you supply and are aids to your own contracting and accounting.

4.29 Extended-stay applications and screening. Where the applications Module is enabled, you may publish an application form, take applications from a link, an invitation, or a checkout that meets your long-stay threshold, collect an application or screening fee, request identity verification, review applicant-supplied information including income, references, rig, vehicle, and pet details, order third-party screening, record a decision with a second reviewer where you require one, extend an offer, and convert an accepted offer into a stay.

This is residential screening, and the law treats it that way. You are the user of any consumer report or screening result and are solely responsible for compliance with the Fair Credit Reporting Act and analogous state laws, with federal, state, and local fair-housing and non-discrimination law, with source-of-income, criminal-history, and screening-criteria restrictions, and with application-fee, receipt, and disclosure requirements in your jurisdiction. CampGuide is not a consumer reporting agency, does not furnish consumer reports, does not evaluate applicants, and does not decide any application.

The pre-adverse-action and adverse-action tooling, disclosure fields, screening criteria labels, retention schedules, and the per-jurisdiction requirements surfaced in the Services are configurable aids that reflect what you and we have entered. They are not legal advice, are not warranted to be complete or current for any jurisdiction, and do not discharge any notice, timing, content, or recordkeeping obligation you owe. You must have counsel confirm your criteria, notices, and process before you use them. Fit indicators, rig-length comparisons, and screening recommendations are informational facts presented to your reviewer and are never an automated fail. A human must make every decision to decline, deny, or take adverse action. The only automated outcome the Services support is advancing or approving an application that meets every criterion you wrote, where you have turned that on (including under Section 4.47), and you are responsible for whether automated approval is lawful for you, including under any law on automated decisions about housing. You are responsible for the application and screening fees you charge, for refunding or voiding an authorization where required, and for retaining application records for at least as long as applicable employment, housing, and civil-rights law requires, including where our default retention schedule is shorter.

4.30 Hiring and job postings. Where the hiring Module is enabled, you may compose and publish Job Postings, publish them to your own job board and to a cross-Park Directory we operate, receive applications and attachments, message applicants, move them through a pipeline, extend an offer for signature, and provision access on hire. You are the employer or engaging party and are solely responsible for every employment decision and for compliance with equal-employment-opportunity, anti-discrimination, fair-housing where housing is part of the compensation, pay-transparency, wage-and-hour, work-authorization, background-check consent and disclosure, and applicant-record-retention law. Compensation-disclosure prompts, prohibited-language checks, consent gating, and jurisdiction rules in the Services are aids that reduce obvious errors; they do not certify that a posting or a hiring practice is lawful. Applicant information, including attachments and any background-check consent, is Host Data you are responsible for handling, retaining, and disposing of lawfully. If a posting offers a site, utilities, or other in-kind compensation, you are responsible for the tax and occupancy consequences of that arrangement.

4.31 Electronic signature and agreement records. The Services include a native electronic-signature capability used for agreements such as dockage, storage, occupancy, venue, offer, and application documents, together with waivers and intake forms. You are responsible for the content, accuracy, legal sufficiency, and enforceability of every template you author and every Agreement Record you send, for the signer roles and order you configure, for identifying and reaching the correct signer, and for confirming that electronic signature is permitted for that document type in your jurisdiction. The Services capture a consent record, a frozen copy of what was signed, timing, and technical metadata, and produce an executed copy for each signer. These are records of what happened in the Services; they are not a legal opinion, a notarization, an identity guarantee, or a certification that any document is valid or admissible. Some capabilities may be unavailable or delivered only by certain channels, and automated reminders and expiry are not guaranteed, so you are responsible for following up on an unsigned document. You must retain your own copies of any Agreement Record you may need later, including after termination.

4.32 Automation. Where the automation Module is enabled, you may build Workflows that run unattended, including sending messages, creating and assigning work, updating records, requesting approvals, and, where you permit it, taking actions that move money. A Workflow acts as you, and you are responsible for everything it does, including messages it sends, charges, refunds, credits, or rate changes it makes, records it changes, and the consequences of a Workflow that is misconfigured, loops, fires on unexpected data, or runs against historical records during a backfill. Guardrails such as approvals, quiet hours, message caps, reach limits, run caps, and domain allowlists are controls you configure and are not a warranty that a Workflow will behave as intended. You are responsible for testing a Workflow before activating it, for reviewing its runs, and for any external system you allow it to call, including data you permit it to send outside the Services. We may pause, limit, or disable a Workflow that we reasonably believe is causing harm, abuse, excessive load, or a compliance risk.

4.33 Assistants, agents, and connected AI. Where assistant access is enabled, a Park member may issue a credential that lets an Assistant read data and take a limited set of actions using that member's own access. An Assistant acts under your authority and its actions are your actions. You are responsible for which Assistant you connect, for the terms and data practices of that Assistant and its provider, for what you allow it to see and do, for reviewing anything it writes or sends, and for revoking a credential when a person leaves or a connection is no longer needed. An Assistant cannot see more than the person who issued its credential can see, but it may act faster and at greater volume than a person would, and you are responsible for the results. Actions taken through an Assistant may be labeled as such in your records. We may rate-limit, suspend, or revoke assistant access at any time to protect the Services.

4.34 Calendar sync. Where calendar sync is enabled, you may publish an availability feed for a site as an unauthenticated link and subscribe to external calendars whose busy periods are projected onto your inventory as closures. Calendar sync moves availability only, on a polling schedule, with latency measured in hours; it does not carry rates, restrictions, or reservations and is not channel management. Overbooking, stale availability, duplicate or missing blocks, conflicting entries, and paused or quarantined feeds can occur, and the absence of a block is not evidence that dates are free. Anyone holding a published feed link can see the availability behind it, including Guest names if you choose to include them, so treat the link as a credential and rotate it when appropriate. You are responsible for monitoring your feeds, resolving conflicts, and honoring or resolving any resulting Guest issue.

4.35 Import from your website. The Services can bootstrap a Park's configuration by fetching pages from a website you supply and extracting candidate settings, rates, policies, and photos with automated and AI-assisted processing. You represent that you own or are authorized to import from the site you supply and to use every photo and description it contains, and you are responsible for any third-party right in that content. Extracted values are proposals that require your review; nothing is applied until you confirm it, imported inventory is created inactive until you activate it, and you are responsible for verifying every rate, fee, policy, and description before you make it live.

4.36 Connected business listings and review replies. Where a business-listing connection is enabled, you may link a listing you control on a third-party platform and manage it from the Services, including reviewing and pushing profile changes, reading and replying to reviews, publishing posts, mirroring photos, answering questions, and viewing that platform's insights. You represent that you are authorized to manage the listing, and your use remains subject to that platform's own terms and policies. Profile pushes, replies, and posts publish under your name and are your Content, including where a reply was drafted with AI assistance and approved by you, and including where you have allowed Synapse to publish replies under your rules. Where you connect review sources beyond a business listing, including by forwarding review notification emails, the reviews collected are treated the same way. You must not use a review reply to offer, condition, or imply a refund, comp, or other consideration in exchange for changing or removing a review, and you must not attempt to obtain, suppress, or incentivize reviews in a way that violates law, platform policy, or the rules on consumer reviews and testimonials. Insights and correlations shown in the Services are that platform's data or our presentation of it, and do not establish that any change caused any result. Synchronization depends on a system outside our control and may be delayed, incomplete, rejected, or unavailable.

4.37 Guidebooks, park facts, and published guest information. You may publish structured guest information, including arrival instructions, hours, rules, local recommendations, access codes, gate and wifi details, accessibility information, and typed facts such as prices, hours, and distances, targeted to a Park, a class, a site type, or a site, and revealed on a schedule relative to a stay. You are responsible for the accuracy, currency, and safety of everything you publish, including access codes and other sensitive content, for the targeting and reveal rules you configure, and for confirming safety-critical and accessibility information with the relevant authority or your own inspection before publishing it. Accessibility information must be confirmed by you and kept current, and withdrawn when you can no longer confirm it. Do not store secrets in fields not intended for them. Where a published item pulls a live value from your own recorded facts, the value shown is whatever you have recorded at the time a Guest reads it.

4.38 Booking questions and information you collect. Where booking questions are enabled, you may define custom questions answered by Guests at checkout or by staff on a reservation. You are responsible for what you ask, for having a lawful basis and a disclosed purpose for collecting it, and for how the answers are used, retained, and disclosed. Do not use custom questions, notes, or free-text fields to collect information you are not permitted to hold or that the Services are not designed to protect, including government identification numbers, payment card details, financial account numbers, health or medical information, biometric information, immigration status, or information about protected characteristics. Answers are Host Data under Section 4.3, and free-text answers are not aggregated or reported in the Services.

4.39 In-stay service checks and reviews. Where the service-recovery Module is enabled, the Services may ask a Guest a short satisfaction question during a stay and route a flagged issue to your team with a response-time target and an assigned owner. Responses are operational information about a site and a stay. You must not use them, or configure the Services to use them, to decide who is asked for a public review, to suppress or discourage a negative review, or to condition any incentive on the sentiment of a review. The Services are built so that a service check does not affect the review request a Guest later receives, and you may not work around that. Response-time targets, escalation, and any capped goodwill action are your operational settings; how you resolve an issue and what you offer a Guest are your decisions.

4.40 Team communications. Where team communications are enabled, your personnel may receive announcements, participate in channels, and exchange direct messages, with notifications by push, email digest, and, where a person opts in, text message. This is a workplace communication tool and you are responsible for your own workplace policies, including acceptable use, harassment, confidentiality, recordkeeping, and any notice or consent your jurisdiction requires. Direct-message content is not exposed to administrators in the product by design; a legal, human-resources, or investigative need is handled as a documented request to us rather than a self-service view, and we may charge for that work. Messages are subject to a retention period after which they are deleted, and to a legal hold you may set to suspend deletion. The Services do not monitor, scan, or flag the content of staff communications, and you must not represent to your personnel that we do. You are responsible for setting a legal hold in time and for exporting anything you must preserve.

4.41 AI-answered guest chat. Where the guest-chat Module is enabled, an AI assistant may answer questions from visitors and Guests on your public pages using information drawn from your Park's own data and knowledge entries, hand off to your team when confidence is low or a request falls outside its scope, and record the conversation. Answers are generated automatically and may be wrong, incomplete, or out of date, and they are given on your behalf. You are responsible for the knowledge you supply, for reviewing gaps and escalations, for staffing the hand-off, and for honoring or correcting anything the assistant tells a Guest. The assistant is not an emergency, medical, safety, or crisis service and must not be presented to Guests as one; you are responsible for making a human contact path and an emergency number available. You are responsible for the disclosures and consents your jurisdiction requires for automated agents, recorded conversations, and any channel you enable. We may disable the feature platform-wide or for a Park at any time.

4.42 Portfolio, organization, and loyalty. Where Organization features are enabled, roles, dashboards, central reservations, a consolidated inbox, rate templates, cross-Park guest records, and a loyalty program may operate across the Parks in your Organization. You are responsible for the lawfulness of sharing information among your own Parks, including the notices and consents your privacy commitments require, and for any consequence of merging or linking guest records. Cross-Park identity and loyalty operate within your Organization and do not join records across unaffiliated Organizations. If you run a loyalty program, you are solely responsible for its terms, earning and redemption rules, expiration, breakage, tax treatment, and any unclaimed-property obligation; points and credits are a record in the Services, not money held by CampGuide, and are not redeemable by CampGuide.

4.43 Connected accounting and point-of-sale systems. Where you connect an accounting system, the Services can project an internal subledger into that system as journal entries, deposits, and related records, and can export files for manual import. Where you connect an external point-of-sale system, the Services can mirror its sales into your reporting. These are reporting and export aids, not an accounting service or a system of record. You are responsible for your chart of accounts, mappings, tax codes, period closes, and for reviewing and reconciling every entry before you rely on it, and for the accuracy of your books. Mapping errors, sync delays, failed postings, drift between systems, and duplicate or missing entries can occur. Section 4.9 applies in full.

4.44 Public listings and Directories. We may operate public, cross-Park Directories, park pages, and marketing surfaces on which your listings, spaces, Experiences, Job Postings, photos, descriptions, and similar Content may appear where you opt in or where publishing is inherent in the feature you use. You grant us the rights described in Section 10.2 and Section 10.6 for that purpose, you are responsible for the Content you publish, and we may decline to list, may reorder, and may remove any listing at our discretion, including for quality, accuracy, safety, legal, or abuse reasons. Inclusion in a Directory is not an endorsement, and we do not guarantee placement, traffic, inquiries, applications, or bookings.

4.45 Tax reporting artifacts. Where you generate a tax filing packet, the Services produce a locked summary and supporting file from your own recorded transactions for a period and authority you select. A packet is a summary prepared for your use, not a filing, a return, or a submission to any authority, and it is not tax advice. You are responsible for reviewing it, for the underlying tax configuration and calculations, for filing and remitting, and for deciding whether a later change requires an amended filing. Locked packets and their files are financial records retained under Section 4.4. The same applies to per-Listing expense ledgers, profit reports, and year-end worksheets, which are prepared for your own tax preparer and are not tax advice or an information return.

4.46 CampGuide Synapse. Synapse is included for every Park and labels the events that happen in your Park (for example guest messages, work orders, reviews, payments, leads, channel bookings, and applications) and, for each kind of decision, does one of the following, depending on the level you choose: nothing, suggests an action, prepares an action for one tap, takes an action and tells your team with an undo window, or takes an action quietly and logs it. Synapse acts only through the same functions, permissions, sending rules, guardrails, and audit trail a member of your staff would use, as a named actor that is recorded on everything it does, and it can be paused for your whole Park, for an area, or for one kind of decision. In the default Guided mode, Synapse never charges, refunds, credits, waives a fee, changes a rate, or moves a deposit on its own; it may send a pay link for an amount already owed. You are responsible for the levels, house rules, priorities, daily limits, budgets, and other settings you choose, for the procedures and knowledge you upload, for reviewing suggestions and prepared actions before you approve them, and for what Synapse does within the settings you chose, including messages it sends and records it changes. Synapse's labels and decisions are probabilistic, may be wrong, and are explained in plain words so you can check them. Synapse will not use protected characteristics or anything standing in for them, will not decline an application or job applicant, will not use guest sentiment to decide who is asked for a public review, routes emergencies to a person, and keeps Guest details out of anything it sends to a vendor. Ask CampGuide lets a signed-in person describe a request in a sentence, typed or spoken, and shows a preview of the exact changes before anything is applied; it runs with that person's own role and permissions, money changes require that person's explicit approval, and changes from one request can be undone together for the undo window. Synapse can also answer how-to and capability questions, open the relevant settings screen, fill in values from the question, and apply them only when the person taps Apply. Where speech is turned into text on a device, that happens on the device before the text reaches the Services.

4.47 Synapse Autopilot. A Park owner may turn on Autopilot for a category of decisions that CampGuide has made available to the Park. In Autopilot, Synapse acts on your behalf, following your instructions and settings, and makes and carries out decisions on its own, which, depending on the category, may include refunds, credits, fee waivers, make-it-right offers, charges to a card on file that your policies and the Guest's agreement allow, deposit releases, rate and discount changes between the floor and ceiling you set, no-show cancellations, moves to a comparable or better site under your written policies, purchase orders to your approved vendors under a spend cap, submitting dispute evidence, and approving an application that meets every criterion you wrote. Turning on Autopilot for a category requires the Park owner role and an in-app acceptance of the Autopilot terms then in effect, which are part of these Terms; each acceptance is recorded with who accepted, when, the categories, and the version, and is asked for again when the terms change or a new category is turned on. You set every rule, cap, threshold, and escalation condition, you are responsible for the decisions, money movements, and messages that result, and CampGuide provides the software that carries out your settings without reviewing individual decisions. CampGuide supplies no business defaults for Autopilot; any starting value shown is for you to review and save as your own. Autopilot does not send messages to Guests in its own words; it leaves a draft for a person to send, while the standard receipts and confirmations you already use continue. Regardless of your settings, Autopilot always remains subject to the sending rules in Section 8, the review protections in Section 4.39, the fair-housing, hiring, and screening limits in Sections 4.29 and 4.30 (it never declines a person), emergency escalation, grounding checks that send any unsourced statement to a person, platform, Park, and category kill switches, and fraud and abuse stoppers (including velocity limits, matching across profiles that share a card, phone, email, or vehicle, staff self-dealing blocks, separation of duties for changes to caps, a daily money ceiling, and spike breakers) that you may tighten but not turn off. Where an action cannot be undone, such as a refund that has already been paid out, the remedy is a corrective action, not reversal. Autopilot does not remove any duty that the law places on you, including duties to give notices, to obtain consent, to offer human review of an automated decision, or to complete an impact assessment, and you are responsible for deciding whether you need insurance for automated decisions. CampGuide may turn the availability of Autopilot categories on or off for your Park at any time, and when a category is turned off it returns to Guided mode.

4.48 Synapse records and limits. Synapse records each decision with the information it saw, the settings and rules it applied, the options it considered, the action taken, and the outcome, so that the decision can be explained, reviewed, and replayed. Those records are Host Data, follow your Park's retention settings, and have Guest details removed when a Guest is deleted while the decision itself is kept. Synapse usage may be limited by a per-Park daily budget, after which Synapse falls back to rules for the rest of the day. Synapse is excluded from any service commitment, may be changed, limited, or paused under Section 4.6, and is not legal, financial, tax, employment, housing, medical, or safety advice. You may not use Synapse, or try to learn which requests cause it to move money, to obtain a benefit you are not entitled to, and you must not encourage Guests or staff to do so.

4.49 Advanced pricing, deposits, and payment rules. Where you turn on Advanced Pricing or the payment rules in the Services, you may, among other things, price each night by occupancy, lead time, booking pace, arrival day, gaps between stays, site attributes, and audience; round prices to endings you choose; add rig, party, vehicle, tent, age-band, booking, late checkout, change, and similar fees; sell packages; set what is due at booking, let Guests pay in installments, split payments among a party, and charge a no-show guarantee; take damage deposits as charges or card holds that are renewed during a stay, release them automatically, and charge itemized damage after a report; offer a damage waiver, a paid flexible cancellation upgrade, Park Credit with a bonus instead of a refund, book-again offers, and referral rewards; and pass card processing costs on to Guests as described in Section 7.12. Every value, limit, and term in these features is set by you, and CampGuide supplies no business defaults. The guest-facing wording of your damage waiver, flexible cancellation, Park Credit, installment, change policy, and similar terms is written by you; the Services list the points the wording must address and record your confirmation that the terms are your own. Terms in force when a Guest books are frozen onto that reservation, so later changes apply only to new bookings. You are solely responsible for: the lawfulness of your prices and fees, including all-in and total-price disclosure, drip-pricing, price-gouging, and emergency pricing rules, and any rule that limits discrimination in prices offered to the public; the accuracy and enforceability of your waiver, credit, cancellation, change, deposit, and installment terms; making sure a damage waiver is presented and operated as a waiver of your own right to charge for covered damage, and not as insurance, and not calling it insurance, a protection plan, or a coverage policy; the expiry, escheatment, and unclaimed-property treatment of Park Credit and deposits; the fairness, documentation, and timing of every damage charge, including the response window you give a Guest before charging above a deposit; and the tax treatment of every new kind of charge, which is untaxed in the Services until you configure tax for it. Paying in installments means paying an amount owed for a stay in scheduled parts before arrival. It is not credit extended by CampGuide, and CampGuide is not a lender; you are responsible for confirming that your installment terms, including any late fee and the number of installments you allow, do not make them consumer credit under the law that applies to you. Rules that lower a price for an audience apply only after the Guest's membership in that audience is proven in a way you select, and you are responsible for the proof you accept. The Services require a person in a role you name to approve any charge beyond a deposit except where you have turned on Autopilot for that category. Dynamic and demand-based prices are calculated only from your own Park's data, public information, and the rules you set. You always set your own floor, ceiling, and rules, CampGuide supplies no default floor and no rule that only stops prices from going down, automated price changes run only if you turn them on, no recommendation is ever required or applied by default, and you may accept, change, or reject any suggested price or turn automated pricing off for any dates. You remain responsible for setting your own prices independently under Section 4.2. An emergency control may stop new quotes from using these rules during an incident without changing any value you set.

4.50 Lodging, hotels, and hostels. Where lodging features are enabled, you may operate vacation rentals (one listing or many), cabin and cottage resorts, glamping resorts, treehouse and tiny house villages, farm stays and agritourism, hunting, fishing, and outfitter lodges, retreat centers and group camps, event and wedding venues, motels and small hotels, inns and bed and breakfasts, ski and beach resort condos, hostels, and any other kind of lodging through the Services, including listing and unit editors, lodging fees such as cleaning and resort fees with all-in pricing, tax structures, house rules and checkout steps a Guest accepts at booking, starter agreements and waivers, booking by room type with the room assigned later, mid-stay room moves, incidental holds, company rate codes and room blocks, dorm beds and rooms with a room policy, age and identification attestation at check-in, outside cleaners with scoped access, an organization storefront that searches your Listings, trips that combine stays at several of your Listings, and per-Listing expenses and profit. You are solely responsible for short-term rental, lodging, hotel, and hostel licensing, registration, and permit numbers, zoning, homeowner association and lease restrictions, occupancy and safety limits, innkeeper and guest-registry duties, and lodging and occupancy taxes, and the Services' tax structure for a jurisdiction holds structure only, never a rate you have not confirmed. Starter agreements, waivers, house rules, and messages are placeholders for review by your own attorney and are never published for you automatically. A room policy for a dorm (for example a room for one gender only) is your policy and you are responsible for its lawfulness; the Services do not record a Guest's gender or require one. Outside cleaners you invite act under your authority, see only the Listings and tasks you scope to them, and must be removed by you when they no longer work for you. Rate parity across Channels is your choice and you are responsible for whether any parity commitment is lawful where you operate. A trip across several Listings is a set of separate bookings, each charged by its own Listing. Furnished stays of 28 nights or more may be run as long stays under Section 4.10, and you are responsible for whether a long stay creates a tenancy. Where you take bookings through a Channel, that Channel's rules govern those bookings, including any limits on what you may require at checkout, when you may require a rental agreement, identity documents, or a security deposit, and what guest information you may collect; you must not use the Services to work around those rules or to contact a Channel's guests outside the Channel's own tools in breach of its policies, and CampGuide will not copy your listings from a Channel for you. What you require of Guests who book directly with you is your decision, subject to law. Building, condominium, and association rules that apply to a Listing are your responsibility to disclose. For hunting, fishing, and guided trips, you are responsible for checking any license, tag, or permit a participant needs; license details you collect are Host Data. For group camps and retreats, group members may claim their own bed or room from a link the organizer shares, and the organizer and you are responsible for who receives that link.

4.51 Door codes, smart locks, and key cards. Where access device features are enabled, the Services can create, change, and revoke a door code or key card for each stay through a lock or key card provider you connect, show the code to the Guest in the Stay Pass during a reveal window you set, and move or revoke it when a stay changes or is cancelled. Codes are stored encrypted and are not shown in reports or logs. Access depends on devices, batteries, networks, and providers outside our control, and a code may fail to be created, synchronized, or revoked on time. You are responsible for your locks and key cards, for a backup way for Guests to get in and for staff to get out, for checking that access was revoked when a stay ends, for emergency access, and for the safety and security of your property and Guests. CampGuide is not responsible for a lockout, unauthorized entry, or loss arising from an access device or provider.

4.52 Mobile home communities. Where the homes Module is enabled, you may record home sites, homes, owners, lienholders, residents, households, and residencies, bill lot rent and charges, record deposits, notices, rent increases, violations and cure periods, inspections, sales, rentals, transfers, and abandoned homes, and run move-in and move-out steps. A residency in a mobile home community is a residential occupancy governed by manufactured housing, landlord and tenant, and consumer law, and is never a hospitality stay. You are solely responsible for complying with those laws, including rules on rent increases, notices, cure periods, deposits, fees, rules and regulations, sales and transfers, rights of first refusal, abandonment, and eviction, and for title and lien records. Actions that a state governs may be unavailable until that state has been reviewed in the Services, and the Services never compute a notice period or deadline for you; you must confirm every one with counsel. Section 4.10 also applies.

4.53 Memberships and event clubs. Where memberships are enabled, you may sell recurring Memberships to Guests, including plans with join fees, dues charged on a saved card, trials, pauses, renewals, included events, member prices, member rates on stays, and self-service join pages. You are responsible for the terms of every Membership, for clear disclosure of recurring charges before a Guest joins, for an easy way to cancel, and for compliance with automatic renewal, negative option, gift card, and consumer protection laws. Benefits of a Membership are provided by you, not by CampGuide.

4.54 Online shop and in-stay orders. Where the online shop is enabled, you may sell products to the public and to Guests, take pickup orders, deliver to a Guest's site, track stock, receive and count inventory, and order from suppliers. You are the seller of every product and are responsible for product safety, recalls, labeling, age-restricted sales, pickup and delivery, returns and refunds, sales tax, and the accuracy of stock and prices. Stock figures and online availability reflect what you recorded and may be wrong.

4.55 Park phone numbers, texting numbers, and calls. Where park phone features are enabled, CampGuide may provide your Park with telephone numbers, keep an existing number through a hosted order you authorize, and route calls to a Park number through your office hours, an AI reception assistant where you enable voice, call forwarding to a number you supply, optional keypress screening, and voicemail. Voicemail may be recorded and transcribed, and a recording that contains a card number is purged. You are responsible for any notice or consent that call recording, transcription, or an automated voice assistant requires where your callers are located, for the numbers you supply for forwarding, for having authority to move any number you port or host, and for the regulatory registration of your numbers. A missed-call text is sent only where the Services' consent rules allow it. Call routing depends on carriers and providers outside our control, and the Services are not a replacement for a telephone line for emergencies.

4.56 Hazard alerts. Where CampGuide has enabled hazard alerts for your Park and you have armed them, the Services may watch official weather warnings for your confirmed location and send emergency messages to Guests on site, arriving Guests, Residents, and staff on shift, with a short hold during which your team may cancel a text. Hazard alerts are a supplement to, not a substitute for, official warnings, your own emergency plans, and your duty to warn and protect people on your property. They cover only the warning types we support, depend on official feeds, mapping, and carriers outside our control, and may be late, incomplete, or not delivered. You are responsible for your location pin, your action line, your on-call contact, and for following up in person.

4.57 Voice assistant skills. Where a voice assistant skill is enabled for your Park, a Park member may link a voice assistant account to answer questions about the Park by voice using that member's own access. The skill is read-only, covers operational summaries rather than individual Guest records, and is scoped to one Park per link. Speech is processed by the voice assistant provider under its own terms, and anyone near a device may hear an answer, so you are responsible for where devices are placed and for unlinking an account when a person leaves.

4.58 Domain registration. Where domain purchase is enabled, a Park owner may search for, buy, transfer in, renew, and manage an internet domain through the Services, which CampGuide obtains from a domain registrar. The domain is registered in the registrant name and contact details you supply, and your registration is subject to the registrar's registration agreement and the policies of the registry for that domain, which you accept at purchase. You must supply accurate registrant contact details and verify them when asked, or the registry may suspend the domain. Domain charges are billed by CampGuide to your payment method on file, are non-refundable once the registration or transfer is submitted except where the registrar reverses it, and renew automatically if auto-renew is on. You are responsible for renewing a domain you want to keep; an expired domain may be lost. You may obtain a transfer code and move a domain away at any time, including after termination, subject to registry rules. Premium names, availability, and prices are set by the registrar and registry and may change.

4.59 Managing Listings for other owners. Where owner management features are enabled for your Organization, you may give Owners a login that shows only their own Listing, bookings, statements, and payouts, record Owner stays, take management fees on Owner statements, and pay Owners from revenue collected. Your management agreement with each Owner is between you and that Owner, and you are solely responsible for its terms, for any real estate, property management, or vacation rental management license your jurisdiction requires, for holding Owner and Guest money in a trust or escrow account where the law requires it, for Owner statements, tax reporting, and remittances, and for what you show an Owner. CampGuide does not hold Owner funds, is not a trustee, escrow agent, or property manager, and owner statements and payout records in the Services are records of what you configured and are not trust accounting unless and until the Services expressly provide trust account tracking in your jurisdiction. We may decline to offer owner management in a jurisdiction until that tracking exists.

4.60 Properties the Services are not designed for. The Services are built for hospitality stays, recreation, venues, storage, marinas, and the mobile home communities described in Section 4.52. They are not designed for, and you must not use them to operate, apartments, student housing, senior living or assisted living, timeshares or points-based ownership programs, or government-run park reservation systems, unless we have agreed otherwise in writing. CampGuide does not sell insurance.

5. Guest (Consumer) Terms

This Section 5 applies to Guests. It is in addition to the generally applicable Sections of these Terms.

5.1 Your agreement is with the Park. When you request or make a reservation, buy a ticket, book a space, rental, tee time, or treatment, order food, or apply to stay or work at a Park, you form an agreement directly with the Host/Park, subject to that Park's rates, fees, deposits, taxes, house rules, and cancellation policy as presented at the time. You are responsible for reviewing and complying with those terms and for ensuring that you and your party meet them. CampGuide facilitates the booking and payment but is not the provider of the accommodation, activity, food, rental, or service and is not a party to that agreement.

5.2 No endorsement or guarantee. We do not endorse, recommend, inspect, or guarantee any Park or anything a Park offers, and we do not verify Host representations, availability, safety practices, licenses, insurance, or Guest reviews. Reviews and statements reflect the views of the individual user, not CampGuide. You evaluate and select Parks and activities at your own discretion and risk.

5.3 Bookings, payment, cancellation, and modification. You agree to pay all amounts associated with your booking or purchase, including rates, fees, deposits, and taxes presented at checkout, and you authorize the Park and its payment processor to charge your selected payment method. Refunds, cancellations, modifications, no-show charges, and late-cancellation fees are governed by the Park's applicable policy as presented at the time of booking, which may differ between a stay, an activity, an event, a rental, a tee time, a treatment, and a food order. Both you and the Park are responsible for changes you make. Disputes about a charge, cancellation, or refund are between you and the Park.

5.4 Reviews. If you submit a review, you represent that it reflects your genuine first-hand experience, is not false, defamatory, or unlawful, and does not violate any third-party rights. Reviews may be subject to time windows and editing limits and may become locked after a period. We may decline to publish or may remove reviews that violate these Terms.

5.5 Self check-in and signatures. Some Parks use tokenized self check-in and electronic signature. By completing an electronic signature or "type-to-sign" flow, you consent to transact electronically and agree that your electronic signature is legally binding to the same extent as a handwritten signature. Before you sign, you may review the document, decline it, and request a paper copy from the Park. You will be emailed a copy of what you signed, and you should keep it.

5.6 Saved cards, later charges, and autopay. A Park may offer to save your payment method for future use. If you save a card, you authorize the Park to charge it for the amounts and in the circumstances disclosed to you at the time, which may include: a balance charged automatically a set number of days before arrival where the Park offers reserve-now-pay-later; in-stay purchases you make from your Stay Pass, including store, menu, activity, rental, and treatment charges; and, if you enroll in autopay for a long-term stay or a storage rental, recurring rent, utility, protection-plan, and related charges as they come due; and, where the Park uses them and discloses them at booking, a balance or scheduled installments, a no-show guarantee charge, damage charges under Section 5.26, Membership dues, and orders from the Park's shop. Recurring authorizations continue until you cancel them. You may turn off autopay or remove a saved card through your Stay Pass or by contacting the Park, and cancelling does not affect amounts already owed. Failed charges may be retried and may incur late fees under the Park's policy.

5.7 Buy now, pay later. Some Parks offer third-party pay-over-time options at checkout. Those options are credit or payment products offered by the third-party provider, not by CampGuide or the Park. Your use of one is governed by that provider's terms, its approval decision, and its own fees and consequences for missed payments. CampGuide is not a lender, does not extend credit, and is not responsible for the provider's decisions, disclosures, or servicing.

5.8 Identity verification. A Park may offer or require an identity check before or during your stay, or as part of an application, performed by a third-party provider. Completing it is your choice; if a Park requires it and you decline, the Park may be unable to confirm your stay or advance your application, and a Park may offer to complete the check in person instead. A verification fee may be charged where the Park has chosen to pass it on and it is disclosed to you. The check compares a live selfie with your identity document, and you will be asked to consent to that biometric comparison before it starts. The Park sees the result, and staff the Park has authorized may view your document image on demand from the provider for a specific stay or application; CampGuide does not keep a copy of it. If you consent, your verified status (not your documents or photos) may be reused at another CampGuide Park, and you may stop that sharing at any time. See our Privacy Policy.

5.9 Stay Pass and notifications. A Park may give you access to a Stay Pass through a link or token tied to your stay. Links are personal to you, may expire, and should not be shared. If you enable push or text notifications, you may turn them off at any time as described in Section 8.

5.10 Information a Park records about you. A Park may record notes, ratings, or category feedback about a stay for its own operational use, and may record the outcome of an identity check. That information belongs to the Park as described in Section 4.3, and requests to access or correct it should be directed to the Park. Where you hold a CampGuide ID, information you choose to share with a Park is governed by the choices you make in your account.

5.11 CampGuide ID. A CampGuide ID is optional and is never required to book a stay. You are responsible for the accuracy of your profile and for keeping your credentials secure. You control what you share with a Park at booking, subject to the fields a Park needs to complete a reservation, and you may stop future sharing or close your account at any time. Stopping sharing operates going forward and does not withdraw information a Park already received or require a Park to delete records it must keep.

5.12 Activities, tickets, and waivers. A Park runs its own activities, and the Park, not CampGuide, is responsible for the activity, its safety, and its supervision. Some activities carry age, health, weight, skill, or equipment requirements and may require you or a participant to sign a waiver or provide participant information. If you sign for a minor or another person, you represent that you are authorized to do so. A ticket credential is your admission and is personal to you; do not share or repost it, since anyone holding it may be able to use it. Sessions may be rescheduled, relocated, or cancelled by the Park, including for weather or safety, and refunds follow the Park's policy. If a ticket is refunded or transferred, the original credential stops working.

5.13 Events and gatherings. If you organize an event at a Park, your contract, deposit, headcount, cancellation, and damage terms are set by the Park. If a Park publishes a public page for an event and invites responses, information you submit goes to the Park and to the organizer. Attendance, capacity, and conduct rules are the Park's.

5.14 Food and drink orders. Food and beverages are prepared and sold by the Park. Allergen, ingredient, and dietary information shown in the Services is supplied by the Park and is not verified by CampGuide. If you have a food allergy, intolerance, or other dietary or medical need, speak to the Park directly before ordering and do not rely on the Services for that decision. Preparation times, pickup and delivery windows, and item availability are estimates set by the Park.

5.15 Rentals and recreation. Equipment and units you rent from a Park are provided by the Park, which is responsible for their condition and for any safety instruction, required equipment, age or licensing restriction, waiver, deposit, or damage charge. Use rented equipment at your own risk and follow the Park's instructions and applicable law.

5.16 Spa and wellness. Treatments are provided by the Park and its own practitioners. They are not medical care and are not a substitute for professional medical advice, diagnosis, or treatment. If you have a condition, allergy, pregnancy, medication, or other health concern that could affect a treatment, tell your practitioner in person before the treatment, and consult a qualified professional if you are unsure. Do not enter health information in booking forms, notes, or messages in the Services; they are not designed to hold it. The Park is responsible for its practitioners' licensure and conduct, and for its own intake, consent, cancellation, late-arrival, and no-show terms.

5.17 Applying for a long-term stay. If you apply to stay at a Park on an extended, seasonal, or annual basis, you may be asked for identity verification, income, references, and other information, and to pay an application or screening fee, which may be authorized or charged when you submit and may not be refundable. The Park, not CampGuide, decides your application, obtains and reviews any screening report, and is responsible for any notice the law requires, including a notice explaining an adverse decision and how to obtain and dispute a report. CampGuide is not a consumer reporting agency, does not evaluate applicants, and does not decide applications. Questions about a decision, a report, or your information should go to the Park and, for a report, to the company that produced it.

5.18 Applying for a job at a Park. A Park, not CampGuide, is the employer or engaging party for any position posted through the Services, decides who is hired, and sets the terms of the role. Information and attachments you submit go to that Park and are handled under its own practices. Posting a position in a Directory we operate is not our endorsement of the Park or the role, and we do not verify a posting's accuracy.

5.19 Automated and AI-assisted replies. Some Parks use automated messages and an AI assistant to answer questions on their behalf. Automated answers may be inaccurate, incomplete, or out of date, and they are the Park's communications, not advice from CampGuide. Confirm anything important with the Park before you rely on it. An automated assistant is not an emergency, medical, safety, or crisis service. In an emergency, contact local emergency services. Do not send payment card numbers, government identification numbers, or other sensitive information through a chat or message channel.

5.20 In-stay check-ins. A Park may ask you a short question during your stay about how things are going, and you may raise an issue, add a comment, and attach a photo. That information goes to the Park so it can respond. How you answer does not change whether or when you are later asked for a public review, and a Park cannot configure the Services to make it change that.

5.21 Loyalty programs. If a Park or its ownership group runs a loyalty program, the program is that business's, not CampGuide's. Its earning, redemption, expiration, and forfeiture rules are set by that business, points and credits have no cash value except as its rules state, and CampGuide does not issue, guarantee, honor, or redeem them.

5.22 Links, passes, and codes are personal to you. Some Services are reached through a link, token, credential, or code rather than a password, including check-in links, signing links, Stay Pass links, ticket credentials, and access codes. Anyone who has one may be able to use it. Keep them to yourself, do not post them publicly, and tell the Park if you think one has been shared or misused. This includes wallet passes you add to your phone and door codes shown in your Stay Pass, which stop working when your stay ends or is cancelled.

5.23 Prices that change, and how your price is set. A Park may set prices that vary with demand, occupancy, how far ahead you book, the day you arrive, the length of a gap between other stays, the features of a site or room, the size of your party, your rig, and the number of vehicles and tents, and may round prices to set endings. The price and every fee are shown before you pay, and the price you pay is the price shown at checkout, not a price you may have seen earlier. A lower price for returning guests, members, or another group applies only after you prove you belong to that group in a way the Park accepts, for example by signing in or entering a one-time code sent to contact details already on the Park's record; typing an email address alone never unlocks one.

5.24 What is due at booking, and later charges. A Park may require an amount at booking, from nothing to the full price, and may charge the balance to your saved card a number of days before arrival, as shown at checkout. Some or all of the amount due at booking may be non-refundable, and checkout tells you which. A Park may charge a booking fee, which is the Park's own fee and not a processing fee. If a Park uses a no-show guarantee and you do not arrive and do not cancel under its policy, the Park may charge your saved card for the amount its policy keeps, less what you already paid. Damage deposits are separate from the amount due at booking.

5.25 Paying in installments and split payments. Where a Park offers it, you may pay for an eligible stay in installments on a saved card before arrival. By choosing to pay in installments you authorize each payment on the dates and in the amounts shown when you agree, and on any updated schedule after a change to your booking (paid installments are never changed). A failed payment may be retried, may carry a late fee set by the Park, and after the last failure the Park may keep your booking or cancel it under its cancellation policy. You may pay ahead or change your card from your Stay Pass. Paying in installments is not a loan and cannot be combined with a pay-over-time product on the same booking. If the person who books splits the cost, each person who receives a pay link pays their own share by the due date; the booking stays the responsibility of the person who made it.

5.26 Damage deposits, card holds, and damage charges. A Park may take a damage deposit as a charge or as a hold on your card. A hold may be placed a number of days before arrival or at check-in, and for a long stay a new hold may be placed before the previous one lapses. If damage is reported after your stay, the Park may keep some or all of the deposit or hold and, after you are sent an itemized statement with photos and a period to respond that the Park sets, may charge damage above the deposit to your card on file with the approval of a Park staff member. Deposits are released under the Park's policy, which may be automatic once your site or unit passes inspection or a number of days after checkout with no damage reported. Releases and refunds can take several business days to appear, depending on your bank.

5.27 Damage waivers and flexible cancellation. A Park may offer, or require, a damage waiver fee instead of a deposit. A damage waiver is the Park's agreement not to charge you for covered accidental damage up to a stated amount; it is not insurance, it has exclusions the Park lists, and damage above the cap or excluded damage may still be charged. A Park may also offer a paid flexible cancellation option at or shortly after booking that upgrades its cancellation terms for your booking. Waiver and flexible cancellation fees are non-refundable unless the Park's terms say otherwise. The terms shown when you book are the ones that apply to your booking.

5.28 Changes, cancellations, Park Credit, and book again. A Park may charge a fee to change dates or shorten a stay under its own change policy, which is separate from its cancellation policy. Where a refund is owed, a Park may offer you Park Credit worth more than the refund instead; if you choose credit, the choice is final, the credit can be used only where the Park says, the bonus part may expire, and converting credit back to money is at the Park's discretion and limited to the refundable part. Some Parks hold part of a refund until cancelled nights are rebooked. A Park may offer to rebook the same site and week for next year, at the price and deposit shown in the offer. Park Credit and referral rewards are issued and honored by the Park, have no cash value except as the Park's terms state, and are not redeemable by CampGuide.

5.29 Card fees. A Park may add a surcharge to payments by credit card, or offer a discount for paying another way, where card network rules and the law allow. A surcharge never applies to debit or prepaid cards, is shown before you pay and on your receipt, and is refunded in proportion when a payment is refunded.

5.30 Referrals. If a Park offers referral links, a friend who books with your link may get a welcome discount on a first booking at that Park, and you may earn Park Credit after the friend's stay is completed. Rewards are limited, are not given where the friend and you appear to be the same person or the friend already stayed at the Park, and may be held for review.

5.31 Memberships and event clubs. If you join a Park's Membership, you authorize the Park to charge your saved card for any join fee and for dues on the schedule shown when you join, until you cancel. You can cancel as the Park's Membership terms describe; cancelling stops future charges and does not refund dues already charged unless those terms say so. Benefits, included events, member prices, pauses, and renewals are set and provided by the Park.

5.32 Emergency and hazard alerts. If a Park uses hazard alerts, you may receive emergency messages about a weather warning while you are staying at, arriving at, or living at the Park, by text, email, or push, even if you have not agreed to marketing and outside quiet hours. Replying STOP still stops texts from that number. These alerts are a courtesy from the Park and may be late or not arrive; always follow official warnings and instructions from local authorities.

5.33 Calls, voicemail, and automated decisions. Calls to a Park's CampGuide number may be answered by an automated assistant where the Park turns that on, forwarded to Park staff, or sent to voicemail, and voicemails may be recorded and transcribed. Do not leave payment card numbers in a voicemail. Some Parks let CampGuide Synapse make routine decisions for them under the Park's own rules, such as placing your booking on a site, answering a factual question, or, where the Park has chosen, approving a request, issuing a credit, or releasing a deposit. Those decisions are the Park's decisions. If one affects you, you may ask the Park to have a person review it. Synapse never declines an application for a stay or a job.

5.34 Vacation rentals, cabins, hotels, hostels, and other lodging. When you book a vacation rental, cabin, glamping unit, condo, hotel or motel room, inn or bed and breakfast room, hostel bed, a stay at a farm, lodge, retreat, or venue, or any other kind of stay, the Host's house rules, checkout steps, and any rental agreement shown before you pay become part of your booking with that Host, and a record that you accepted them is kept with the booking. An exact address may be shown only after you book. A hotel may assign your room at check-in and may move you to another room during a stay. In a hostel you book a bed in a shared room of the kind you choose (for example women only, men only, or mixed), and the hostel may check age and identification at check-in. If a group organizer shares a link for you to claim a bed or room, your claim is part of that group's booking. A condo or other rental may be managed by a company for its owner; your booking is with the Host named at checkout. If you booked through Airbnb, Vrbo, Booking.com, or another Channel, that Channel's terms also apply to your booking.

6. Fees, Subscriptions, and Platform Fees

6.1 Subscription fees (Hosts). Subscription fees, the billing period, the plan, and any included limits are set out in your Order or in-product plan selection. Unless stated otherwise, all fees are stated and payable in U.S. dollars and are charged in advance. You authorize us (and our payment processor) to charge your designated payment method for all amounts due. Your billing period begins on your subscription start date and fees accrue from that date regardless of whether you have completed setup, onboarding, or training, or have begun live use of the Services.

6.2 Auto-renewal. Subscriptions automatically renew for successive periods of the same length unless cancelled before the end of the then-current period. You may cancel renewal through the Services or by contacting support@campguide.app; cancellation takes effect at the end of the current paid period. Free trials, if offered, automatically convert to a paid subscription at the end of the trial unless cancelled beforehand.

6.3 Platform (per-booking) fees. In addition to subscription fees, CampGuide may earn a per-booking platform fee on reservations and other transactions processed through the Services, as disclosed in-product and configured for your Park. Platform fees are accrued per transaction and collected and settled as described in the Services. The platform fee is never charged on a tip, on tax, or on a refundable deposit, and it applies to the Park's own revenue, including non-refundable fees the Park sets such as booking, damage waiver, and flexible cancellation fees. Where a Guest takes Park Credit instead of a refund, the platform fee on the original payment is not reversed unless the refundable part is later refunded. We may change platform-fee rates as provided in Section 6.8.

6.4 Taxes. Fees are exclusive of taxes. You are responsible for any taxes assessed on the fees you pay to CampGuide (other than taxes on our net income). Hosts remain solely responsible for taxes on their own Guest transactions (Section 4.2).

6.5 Non-payment; past due. If a payment is past due or a trial expires without conversion, we may apply a soft read-only restriction, limit features, suspend access, withhold support, and/or charge interest on overdue amounts to the extent permitted by law. You are responsible for the reasonable costs we incur in collecting past-due amounts, including collection-agency fees and reasonable attorneys' fees. Continued non-payment is grounds for suspension or termination under Section 18.

6.6 No refunds. Except as expressly stated in these Terms or required by applicable law, fees paid to CampGuide are non-refundable and amounts owed are not subject to set-off. This Section 6.6 does not govern Guest-to-Park refunds, which follow the applicable Park policy (Section 5.3).

6.7 Billing changes. You must keep your billing information accurate. You are responsible for fees, fines, chargebacks, and reversals incurred in connection with your Account, and you agree to reimburse us for amounts we incur as a result of your failure to pay or of a chargeback you initiate without justification.

6.8 Fee changes. We may change subscription fees, platform-fee rates, and usage-based rates. For an increase, we will provide at least thirty (30) days' advance notice (by email to your Account's primary email address and/or by in-product notice), and the new amount will take effect at the start of your next billing period or renewal term following the notice period. Your continued use of the Services after the change takes effect constitutes acceptance; if you do not agree to an increase, you may cancel renewal under Section 6.2 before it takes effect.

6.9 Plans, Modules, add-ons, and limits. The Services are sold as packaged plans, and some capabilities are paid or controlled Modules and add-ons that are off by default or enabled per Park by CampGuide. Your plan determines which capabilities are available and may include usage limits, such as the number of sites you may list. We may enable, gate, or withhold a specific capability for a Park. Add-ons and Modules purchased in addition to your plan are billed as disclosed at purchase and follow the same auto-renewal, non-refund, and fee-change terms as your subscription unless stated otherwise.

6.10 Effect of non-payment or exceeding a limit. In addition to Section 6.5, if your Account is unpaid or lapsed, or if you attempt to exceed a plan limit, we may pause the creation of new bookings and new inventory for the affected Park. Where we apply that restriction, our practice is to keep your existing data viewable and to allow cancellations to continue to function, but we do not guarantee any particular scope of continued access, and Section 18 governs suspension and termination.

6.11 Usage-based and pass-through charges. Some capabilities are billed by usage or carry pass-through costs from a Connected Service, including messaging and telephone numbers, carrier and registration fees, identity verifications, electronic signatures, channel or listing connections, AI-assisted features, and similar metered items. Where a capability is usage-based, the rate or basis is disclosed in-product or in your Order, usage is measured by our systems, and charges are billed in arrears unless stated otherwise. You are responsible for usage generated under your Account, including by automation, an Assistant, an API credential, or a person you have authorized. We may set usage caps and may suspend a metered capability that materially exceeds normal use or that we reasonably believe is being abused.

7. Payments, CampGuide Pay, and Payouts

7.1 Payment processing. Payments are processed through CampGuide Pay, which is supported by our Payments Provider. By using payment features, you agree to the Payments Provider's applicable terms, including its services agreement and, for Hosts, its connected-account agreement, each of which is presented to you during payment onboarding and linked within the Services. Your payment-related information is collected and processed by the Payments Provider under its own terms and privacy policy, and card details are not stored by CampGuide.

7.2 Hosts as connected accounts. To accept payments, a Host must complete the Payments Provider's onboarding and maintain a connected account in good standing. A Park cannot accept charges until the Payments Provider has enabled charges for its connected account. You are responsible for providing accurate onboarding, identity, and bank information and for satisfying the Payments Provider's verification, risk, and compliance requirements. The Payments Provider may hold, delay, reserve against, or reverse funds, or restrict or close an account, under its own agreement with you, and CampGuide does not control those decisions.

7.3 Settlement, refunds, and chargebacks. Payments for a Park's transactions are processed through that Park's connected account, with a platform fee routed to CampGuide (Section 6.3). As between CampGuide and the Host, the Host is responsible for its own transactions, including issuing refunds, responding to disputes and chargebacks, and any associated fees, reversals, and negative balances. You authorize us and the Payments Provider to deduct refunds, chargebacks, platform fees, and related amounts from your balances or payment method. We are not a bank, money transmitter, lender, escrow agent, or fiduciary, and we do not hold funds on your behalf except as incidental to the connected-account flow.

7.4 Card-present payments. Card-present transactions use the Payments Provider's terminal and contactless acceptance capabilities, including phone-as-reader acceptance on supported devices where enabled for your Park. You are responsible for the security and proper use of any reader or device you register, for the physical environment in which it is used, and for compliance with the applicable device, network, and payment card network rules.

7.5 Saved payment methods and later charges. Where you enable saved cards, deferred payment, or autopay, you are responsible for obtaining and documenting the authorization required to store a Guest's payment method and to charge it later or on a recurring basis, for disclosing the timing and amount of those charges before they occur, for honoring cancellation requests, and for compliance with applicable payment card network rules and automatic-renewal, negative-option, and electronic-authorization laws. CampGuide provides the mechanism; the underlying authorization is between you and your Guest.

7.6 Pay-over-time options. Where available and not disabled for your Park, checkout may present third-party pay-over-time options. Those are the third-party provider's products, offered subject to its terms and approval, and CampGuide is not a lender and does not extend credit (see Section 5.7). You must not apply deposit, cancellation, or other terms to a Guest who chooses a pay-over-time option that are less favorable than those you apply to other Guests, where the provider's rules or applicable law require parity.

7.7 Deposits, credits, and comps. Deposits, folio credits, waived charges, complimentary stays, and loyalty credits are recorded within the Services and settled through your own connected account. You are responsible for the handling, segregation where required, refunding, and escheatment of any deposit or unused balance under applicable law, and for the tax treatment of amounts you waive or give away. CampGuide does not hold, escrow, or insure deposits or balances.

7.8 Non-lodging sales. Sales of tickets, food and beverage, rentals, tee times, treatments, retail items, and similar goods and services are processed through the same connected account and carry their own tax treatment, capacity holds, settlement timing, and refund paths. A purchase is confirmed only when payment is settled, and an unsettled or expired hold releases the underlying capacity. Refunds may adjust the related admission, booking, or credential, including voiding a ticket and returning its capacity. You are responsible for the tax categories you configure for each kind of sale and for the accuracy of the totals presented at checkout.

7.11 Card details entered by staff. Where keyed card entry is enabled, your staff may type a card number into the Payments Provider's secure field for a mail or telephone order, including for a booking, a register sale, a folio payment, or saving a card for autopay. Card details go directly to the Payments Provider and are never stored by CampGuide. You are responsible for having the cardholder's authorization for each keyed transaction and any later charge, for never writing down, recording, or storing card details anywhere else, including in notes, messages, or call recordings, and for the higher dispute risk of card-not-present transactions.

7.12 Card surcharges and payment-method discounts. Where you choose to pass card processing costs on to Guests, the Services apply either a credit card surcharge or a discount for paying another way, at a percentage you set. The Services apply a surcharge only to credit cards, keep it within the card network cap and your processing cost, block it where our records show your jurisdiction prohibits it, and display the disclosures the networks require. You are responsible for confirming that surcharging is permitted for your business and for completing any registration or notice the card networks or your acquirer require, and your confirmation is recorded. These controls are a safeguard and do not make your surcharge lawful.

7.13 Shared payout accounts. Where several Parks in one Organization are owned by the same legal entity, the Organization may have them settle to one connected account. You represent that the Parks share that legal entity, and you are responsible for each Park's own records, taxes, and reconciliation. Payouts are attributed to each Park in the Services as a reporting aid; the Payments Provider's records control the funds.

7.9 Application, screening, and similar fees. Where you charge an application, screening, verification, or comparable fee, you are responsible for its amount, disclosure, permissibility, and refundability under applicable law, and for voiding an authorization or refunding a charge where the law or your own policy requires it. Some fees are authorized before they are captured, and an authorization may expire before capture. CampGuide does not determine whether a fee is lawful in your jurisdiction.

7.10 Money records. Financial records in the Services, including invoices, payments, refunds, ledger entries, and fee accruals, are maintained as an append-only record. Corrections are recorded as new entries rather than by altering history, and financial rows are not removed by ordinary deletion paths (Section 4.4). You are responsible for reviewing your own records and for reconciling them with your bank, payment, and accounting systems.

8.1 Transactional and automated messages. The Services send transactional communications by email and SMS related to reservations, purchases, and Park operations (for example, booking and order confirmations, pre-arrival information, check-in and signing links, ticket delivery, appointment reminders, balance-due reminders, and thank-you messages). Message and data rates may apply, and delivery depends on your carrier. SMS features are provided on an "as available" basis, and we are not liable for delayed or failed delivery.

8.2 Opt-out. Guests may opt out of SMS at any time by replying STOP (and may resume with START, or get help with HELP). Opt-outs are honored for the number and sender they are sent to, and are recorded and enforced at the platform level as well as for the Park. Opting out of transactional messages may affect your ability to receive reservation-related information.

8.3 Host responsibility for consent and compliance. SMS to Guests is sent through CampGuide-managed messaging infrastructure (including per-Park phone numbers) on the Host's behalf. The Host is responsible for obtaining and documenting all legally required consents from Guests to receive calls and text messages and for compliance with the Telephone Consumer Protection Act, CAN-SPAM, Canadian anti-spam legislation where applicable, messaging registration requirements, carrier rules, and other applicable communications laws. You will not use the messaging features to send unlawful, deceptive, or unsolicited marketing messages. A commercial message sent through the Services identifies both your Park as the sender and CampGuide as the platform, together with the physical mailing address you supply, and you are responsible for keeping that information accurate. You agree to indemnify CampGuide for claims arising from your messaging practices (Section 16).

8.4 Email and push notifications. The Services also deliver email and, where you allow it, browser or device push notifications. Push notifications are optional and are sent only while the applicable permission and consent remain in place; you can turn them off in your browser or device settings or in the Services. Email delivery depends on your provider and on suppression of addresses that have bounced or reported messages as spam. Marketing email includes an unsubscribe mechanism; transactional messages relating to a reservation, a purchase, an account, or these Terms may continue where permitted by law.

8.5 Availability of messaging features. Guest messaging capabilities may be enabled per Park and may depend on completing carrier registration. Until registration is approved, or where a capability is not enabled for your Park, some messaging may be unavailable. We are not liable for a delay in, or refusal of, any carrier or provider registration.

8.6 Send eligibility and platform controls. We operate platform-level controls that evaluate whether a message may be sent, including recorded consent and opt-out state, message category, sending windows and quiet hours, volume limits, and the rules that apply where the recipient is located. Where the applicable rules differ or a recipient's location is unknown, the stricter treatment applies. We may block, delay, throttle, or suppress a message, or disable a sending capability, to comply with law or carrier requirements, to protect recipients, or to protect the Services, and we are not liable for a message that is not delivered as a result. These controls are a safeguard, not a compliance service, and they do not relieve you of your obligations under Section 8.3.

8.7 Automated and workflow-driven messages. Messages generated by automation, by an Assistant, or by a Module on a schedule are your communications and are subject to Sections 8.3 and 8.6, to the guardrails you configure, and to the platform caps and quiet hours in effect. You are responsible for the timing, frequency, audience, and content of anything you automate, and for reviewing automated sending before you activate it.

8.8 AI-assisted and automated replies. Where you enable an assistant to draft or send replies, Section 4.18 and Section 4.41 apply, and the reply is your communication. You are responsible for any disclosure your jurisdiction requires that a recipient is interacting with an automated system.

8.9 Staff communications. Notifications to your own personnel, including announcements, push notifications, email digests, and any text messages a person opts into, are internal communications you are responsible for under Section 4.40. A staff member may opt out of a personal notification channel at any time, and urgent operational notices may continue through the Services.

8.10 CampGuide Text Alerts. CampGuide sends account text messages to staff users of CampGuide Host who opt in. These include urgent team alerts from their campground and one-time codes to verify a phone number added to a CampGuide account. Message frequency varies. Message and data rates may apply. Reply HELP for help or contact support@campguide.app. Reply STOP to cancel at any time; you will receive one confirmation message and no further texts. Opting in is never a condition of using CampGuide. Carriers are not liable for delayed or undelivered messages.

8.11 Emergency messages. Hazard alerts under Section 4.56 are sent as emergency messages. They are not marketing, are sent without regard to marketing consent and quiet hours, and still respect a STOP reply, a hard bounce, or a spam complaint. They are capped per Park per day and may be sent only by the hazard alert feature, never by an ordinary message or a Workflow.

8.12 Park numbers and calls. Texts sent from a Park's own number or a CampGuide texting number are the Park's messages and are subject to this Section 8. The first text from a texting number may include the Park's name and a contact card. Inbound photos a Guest sends by text are added to the Park's inbox. A Park may move its number to or from the Services; an opt-out given to that number continues to apply after the move.

Email and text messages

Messages about your stay. When you make a reservation, purchase or other transaction through CampGuide, the campground and CampGuide will send you messages needed to complete and service it. These include confirmations, receipts, arrival details, agreements, schedule changes and safety notices. Campground staff may also message you directly about your stay or to answer your questions. These messages are part of the service, and unsubscribing from marketing does not stop them.

Marketing email. A campground you have done business with through CampGuide may send you marketing email, such as offers, news, events and seasonal openings. Each campground decides whether to send these messages and what they say, and we send them on its behalf. A campground only sends marketing email where applicable law allows it. Depending on where you are, that means your express consent, your existing relationship with that campground, or an opt-out you were offered when your information was collected. A relationship with one campground never permits marketing from a different campground. CampGuide may separately send its own marketing email on the same basis.

Your choices. Every marketing email includes a link to unsubscribe from that type of message, or from all marketing from that campground. You can also manage your choices at any time from the preference center linked in our emails and in your guest account. We process unsubscribe requests promptly and never charge a fee to unsubscribe.

Text messages. We and the campground send marketing text messages only with your express consent. You can reply STOP to any text message to stop receiving texts from that sender. Message and data rates may apply.

Hosts. If you are a Host, you agree to send guest messages only through CampGuide's consent, preference and messaging tools. You agree not to upload contacts for marketing unless you have a lawful basis to message them, and not to use another campground's guest relationships for your own marketing.

9. Acceptable Use and Prohibited Conduct

You agree not to, and not to permit any third party or any automation, Assistant, or agent acting on your behalf to:

use the Services for any unlawful, infringing, fraudulent, deceptive, or harmful purpose, or in violation of these Terms;
violate the privacy, publicity, intellectual property, or other rights of others, or misappropriate confidential information;
defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others, or post obscene, indecent, or unlawful material;
upload or transmit viruses, worms, malware, or other harmful code, or material that you do not have the right to transmit, including as an attachment to a message, application, or form;
impersonate any person or entity, create a false identity, or create or use an Account for anyone other than yourself or your Organization, or imply affiliation with or endorsement by CampGuide without our consent;
access or attempt to access another user's Account, Park, or data, or any portion of the Services you are not authorized to access, including by using a link, token, credential, or code you were not given;
probe, scan, overburden, disrupt, or interfere with the integrity or performance of the Services, or bypass or attempt to bypass any security, access control, rate limit, usage limit, quiet-hour, sending, or approval control;
use any robot, spider, scraper, crawler, or other automated means to access, copy, or harvest data or Content from the Services, including from any Directory or public page, except through our APIs in accordance with these Terms and any API documentation;
reverse engineer, decompile, disassemble, or attempt to derive source code from the Services, except to the extent this restriction is prohibited by applicable law;
copy, frame, mirror, resell, sublicense, rent, lease, or otherwise commercially exploit the Services or Content except as expressly permitted;
use the Services to build or benchmark a competing product or service, or monitor availability or performance for any competitive purpose;
use Guest, Applicant, or applicant personal information obtained through the Services for any purpose other than operating your own Park, including selling it, sharing it with an unaffiliated business, or using it for unrelated marketing;
use the Services to coordinate prices, rates, availability, or terms with a competing business, or to share competitively sensitive information for that purpose;
post a job, listing, event, or activity that is not genuine, or use a Directory for anything other than its stated purpose;
use any feature to obtain, suppress, condition, or incentivize a review in a way that violates applicable law or platform policy; or
manipulate, probe, or game Synapse, a fraud check, a referral program, a rate meant for a group you do not belong to, or a promotional offer, including by creating extra profiles, submitting scripted claims, or approving your own reservation, folio, application, or time card;
use a door code, key card, wallet pass, or access credential to enter any place or at any time you are not entitled to;
use the Services in violation of applicable export, sanctions, anti-corruption, privacy, employment, housing, consumer-protection, or other laws.

We may investigate and take action, including removing Content, throttling, disabling a feature, suspending, or terminating access, and cooperating with law enforcement, for any actual or suspected violation.

10. Intellectual Property and Content

10.1 Our ownership. The Services, including all software, design, text, graphics, logos, product names (such as CampGuide, CampGuide Host, CampGuide Pay, and associated Module and feature names), and the underlying technology and infrastructure, are owned by CampGuide or our licensors and are protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you, and we reserve all rights, title, and interest. You may not use our names, logos, or trademarks without our prior written consent.

10.2 Your Content. You retain ownership of your User Content and Host Data. You grant CampGuide a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers) license to host, store, reproduce, modify (for formatting and display), distribute, and display your User Content solely as needed to operate, provide, secure, and improve the Services and as permitted by the Privacy Policy and DPA. You represent that you own or have all rights and permissions necessary to grant this license and that the User Content you provide does not violate these Terms or any law or third-party right.

10.3 Content between Hosts and Guests. You authorize CampGuide to transmit and display Content as necessary to connect Hosts and Guests, for example, sharing a Guest's booking, order, application, or ticket details with the selected Park, and displaying a Park's listing, menu, schedule, rates, and policies to Guests. We are not responsible for Content provided by Hosts or Guests.

10.4 Feedback. If you provide suggestions, ideas, or other feedback about the Services ("Feedback"), you grant CampGuide a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate the Feedback for any purpose without restriction or compensation.

10.5 Trademarks. Names of other companies and products mentioned in the Services may be trademarks of their respective owners. Any rights not expressly granted are reserved.

10.6 Public display of Host Content. Where you publish a listing, space, Experience, Job Posting, event page, menu, guidebook, photo, or similar Content to a public surface, including your own park page or website, a Directory, or a search or social preview generated from it, you grant CampGuide a worldwide, non-exclusive, royalty-free license to reproduce, display, adapt for formatting, index, cache, and distribute that Content for the purpose of operating and promoting those surfaces and the Services. This license ends for future display when you unpublish the Content, subject to caches, archives, search-engine indexes, and copies that are outside our control or that we must retain.

10.7 Output of AI-assisted features. As between you and CampGuide, output generated for you by an AI-assisted feature from your own inputs is treated as your User Content once you accept, publish, or act on it, and Section 10.2 applies to it. We make no representation that AI-assisted output is original, accurate, or free of third-party rights, and you are responsible for reviewing it before use (Section 4.18).

11. Third-Party Services and Links

The Services integrate with and may link to Connected Services and third-party websites, including providers of payment processing and pay-over-time options, messaging and telephone numbers, email delivery, identity verification, channel distribution and calendar exchange, business listings and reviews, accounting and point-of-sale systems, background screening, utility metering, artificial intelligence, voice assistants, telephone carriers, domain registrars and registries, smart locks and key cards, wallet passes, bot protection, backup storage, app distribution, hosting and infrastructure, mapping, weather, and official hazard warning feeds. Those services are governed by their own terms and privacy policies, are not under our control, and we are not responsible for their content, availability, accuracy, performance, or practices, or for any loss, delay, or damage arising from a Connected Service. Your use of a Connected Service is at your own risk and may require you to accept that provider's terms and to maintain your own account and credentials with it. Inclusion of a link or integration does not imply endorsement, and the change, interruption, or discontinuation of any Connected Service or integration does not entitle you to terminate early or to a refund (see Section 4.5). Where you connect an Assistant or other software of your choosing, that software is a Connected Service and Section 4.33 applies.

12. Privacy and Electronic Communications

12.1 Privacy. Our collection and use of personal information is described in our Privacy Policy. For Guest and other personal information processed on a Host's behalf, the DPA governs and the Host is the controller (Section 4.3).

12.2 Electronic communications. By using the Services, you consent to receive communications from us electronically, including by email, SMS, and notices posted in the Services, and you agree that electronic communications, agreements, notices, disclosures, and records satisfy any legal requirement that such communications be in writing. You may withdraw consent to non-essential electronic communications, but doing so may limit your use of the Services.

12.3 Privacy requests. Where a Guest, Applicant, job applicant, Resident, Storage Customer, or member of your personnel exercises a privacy right in relation to information held for a Park, the Host is responsible for responding, and the Services provide export, correction, anonymization, and deletion tools for that purpose. We will assist as described in the DPA. A request that reaches us about information we process on a Host's behalf will be referred to that Host. Some records, including financial and legally required records, are retained despite a deletion request as described in Section 4.4.

12.4 Information you should not put into the Services. The Services are not designed to hold, and you must not submit into any field, note, message, attachment, or custom question, information subject to special legal regimes we have not agreed in writing to support, including protected health information, payment card numbers or full financial account credentials, government identification numbers, biometric identifiers, information about a person's immigration status, or information about a child collected without the consent the law requires. Identity documents used for verification are handled by the verification provider and are not stored in CampGuide Host.

13. Confidentiality

Each party may receive non-public information of the other ("Confidential Information"), including, in CampGuide's case, the non-public features, pricing, and performance of the Services. The receiving party will use Confidential Information only to exercise its rights and perform its obligations under these Terms, will protect it with reasonable care, and will not disclose it except to personnel and advisors who need to know and are bound by confidentiality. Confidential Information does not include information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party. A party may disclose Confidential Information if required by law, with reasonable notice where permitted.

14. Disclaimers

THE SERVICES, INCLUDING ALL CONTENT AND CONNECTED SERVICES, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAMPGUIDE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, THAT DATA WILL NOT BE LOST, THAT ANY RESULT WILL BE ACHIEVED, OR THAT THE SERVICES WILL BE FREE FROM UNAUTHORIZED ACCESS BY THIRD PARTIES. INFORMATION PROVIDED THROUGH THE SERVICES (INCLUDING RATES, AVAILABILITY, CAPACITY, TAX CALCULATIONS, REPORTS, LEDGER AND ACCOUNTING EXPORTS, PUBLISHED PARK FACTS, AND WEATHER OR ROUTING DATA) MAY CONTAIN ERRORS, INACCURACIES, OR OMISSIONS, AND SHOULD NOT BE RELIED UPON FOR LEGAL, FINANCIAL, TAX, EMPLOYMENT, HOUSING, MEDICAL, OR SAFETY DECISIONS WITHOUT INDEPENDENT VERIFICATION OR PROFESSIONAL ADVICE.

AI-ASSISTED OUTPUT, AUTOMATED GUEST CHAT ANSWERS, DRAFTED REPLIES, WEBSITE-IMPORT EXTRACTIONS, FIT AND AVAILABILITY RESULTS (INCLUDING RIG-FIT AND SLIP-FIT), PRICING AND DEMAND RECOMMENDATIONS, DYNAMIC PRICES, SYNAPSE LABELS, SUGGESTIONS, AND DECISIONS (INCLUDING DECISIONS MADE IN AUTOPILOT), ASK CAMPGUIDE PREVIEWS AND ANSWERS, COMPETITIVE-INTELLIGENCE AND BENCHMARK SUMMARIES, WORKFLOW AND AUTOMATION BEHAVIOR, AND SIMILAR GENERATED OR DERIVED CONTENT ARE PROVIDED FOR YOUR REVIEW AND MAY BE INACCURATE, INCOMPLETE, OR UNSUITABLE FOR YOUR CIRCUMSTANCES. IDENTITY VERIFICATION RESULTS ARE NOT A GUARANTEE OF ANY PERSON'S IDENTITY, CHARACTER, OR CONDUCT AND ARE NOT A BACKGROUND CHECK OR CONSUMER REPORT (SECTION 4.13). SCREENING, APPLICATION, HIRING, AND COMPLIANCE TOOLING IS CONFIGURABLE ASSISTANCE, NOT LEGAL ADVICE, AND CAMPGUIDE IS NOT A CONSUMER REPORTING AGENCY (SECTIONS 4.29 AND 4.30). YOU ARE RESPONSIBLE FOR INDEPENDENT REVIEW BEFORE RELYING ON ANY OF THEM.

CALENDAR SYNC, CHANNEL DISTRIBUTION, BUSINESS-LISTING SYNC, ACCOUNTING AND POINT-OF-SALE SYNC, AND SIMILAR EXCHANGES WITH SYSTEMS WE DO NOT CONTROL ARE NOT REAL TIME, MAY FAIL, LAG, DUPLICATE, OR OMIT DATA, AND MAY RESULT IN OVERBOOKING OR MISMATCHED RECORDS. ELECTRONIC SIGNATURE, AGREEMENT, AND AUDIT RECORDS ARE RECORDS OF ACTIVITY IN THE SERVICES AND ARE NOT A REPRESENTATION THAT ANY DOCUMENT IS VALID, ENFORCEABLE, OR ADMISSIBLE.

ACTIVITIES, EVENTS, FOOD AND BEVERAGE, RENTALS, RECREATION, GOLF, SPA AND WELLNESS SERVICES, AND EVERYTHING ELSE OFFERED AT A PARK ARE PROVIDED BY THE HOST, NOT BY CAMPGUIDE. ALLERGEN, DIETARY, ACCESSIBILITY, SAFETY, AND SIMILAR INFORMATION IS SUPPLIED BY THE HOST AND IS NOT VERIFIED BY US. SPA AND WELLNESS FEATURES ARE NON-CLINICAL AND ARE NOT MEDICAL SERVICES, MEDICAL RECORDS, OR MEDICAL ADVICE. AUTOMATED CHAT AND MESSAGING FEATURES ARE NOT EMERGENCY SERVICES. HAZARD ALERTS ARE A SUPPLEMENT TO OFFICIAL WARNINGS AND MAY BE LATE, INCOMPLETE, OR NOT DELIVERED. DOOR CODES, SMART LOCKS, AND KEY CARDS MAY FAIL. A DAMAGE WAIVER OFFERED BY A HOST IS NOT INSURANCE, AND CAMPGUIDE DOES NOT PROVIDE OR ARRANGE INSURANCE. DOMAIN AVAILABILITY, PRICING, AND REGISTRATION ARE CONTROLLED BY REGISTRARS AND REGISTRIES.

WE DO NOT WARRANT THAT THE SERVICES, OR YOUR USE OF THEM, COMPLY WITH ANY PARTICULAR LAW OR REGULATORY REQUIREMENT APPLICABLE TO YOUR BUSINESS, INCLUDING TAX, INVOICING, ACCOUNTING, TRUST-ACCOUNTING, LODGING, TENANCY, FAIR-HOUSING, EMPLOYMENT, FOOD-SAFETY, ALCOHOL, ACCESSIBILITY, PAYMENT, PRIVACY, OR COMMUNICATIONS REQUIREMENTS. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOUR USE OF THE SERVICES, AND YOUR BUSINESS, COMPLY WITH ALL APPLICABLE REQUIREMENTS.

CAMPGUIDE IS NOT RESPONSIBLE FOR THE ACTS, OMISSIONS, OR CONTENT OF HOSTS, GUESTS, OR ANY THIRD PARTY, OR FOR ANY PARK, STAY, ACTIVITY, EVENT, PURCHASE, APPLICATION, OR TRANSACTION BETWEEN A GUEST AND A HOST. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

15.1 Excluded damages. IN NO EVENT WILL CAMPGUIDE OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.2 Liability cap. CAMPGUIDE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO CAMPGUIDE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

15.3 Basis of the bargain. THE LIMITATIONS IN THIS SECTION 15 ARE A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN YOU AND CAMPGUIDE AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

16. Release and Indemnification

16.1 Release. Because CampGuide is not a party to the agreement between a Guest and a Host, you release CampGuide and our affiliates and their respective officers, directors, employees, agents, and service providers from any claims, demands, and damages (actual and consequential) of every kind, known and unknown, arising out of or connected with any dispute between you and a Host, a Guest, an Applicant, a job applicant, an event organizer or attendee, or any other user. If you are a California resident, you waive California Civil Code Section 1542, which states: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY." You waive any analogous law in any other jurisdiction. This release does not apply to a claim that CampGuide failed to meet its obligations under these Terms.

16.2 Indemnification. You will defend, indemnify, and hold harmless CampGuide and our affiliates and their respective officers, directors, employees, agents, and service providers from and against any third-party claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of the Services; (b) your User Content or Host Data; (c) your violation of these Terms or any law or third-party right; (d) for Hosts, your Park and everything you offer through it, including activities, events, food and beverage, rentals, recreation, and spa and wellness services, your transactions with Guests, your tax obligations, your screening, tenancy, manufactured housing, and employment decisions, your prices, fees, deposits, waivers, credits, surcharges, and payment terms, your automation, Assistants, Synapse settings and every decision Synapse makes under them (including in Autopilot), your access devices and connected systems, and your messaging, call recording, and data-protection practices; and (e) your fraud, willful misconduct, or negligence. We may assume the exclusive defense and control of any matter subject to indemnification, in which case you will cooperate with us.

17. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL, AND REQUIRES INDIVIDUAL ARBITRATION OF MOST DISPUTES.

17.1 Informal resolution first. Before starting an arbitration or a small claims action, you agree to first contact us at support@campguide.app and give us sixty (60) days to resolve the dispute informally. Most concerns can be resolved this way.

17.2 Agreement to arbitrate. Except for the matters in Section 17.5, you and CampGuide agree that any dispute, claim, or controversy arising out of or relating to the Services or these Terms will be resolved by binding individual arbitration rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this Section 17.

17.3 Arbitration procedures. The arbitration will be administered by the American Arbitration Association (AAA) under its rules then in effect (including the Consumer Arbitration Rules where applicable), available at www.adr.org. The arbitration may be conducted by telephone, by video, on written submissions, or in person in the county where you reside or another mutually agreed location. The arbitrator has exclusive authority to resolve disputes about the interpretation, scope, or enforceability of this arbitration agreement and may award the same individual relief a court could.

17.4 Class-action and jury-trial waiver. Arbitration and any other proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action. You and CampGuide each waive any right to a jury trial and to participate in a class or representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the rest of this Section 17 will remain in effect.

17.5 Exceptions. Either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to protect its confidential information or intellectual property or to stop unauthorized use of the Services, without first engaging in informal resolution or arbitration.

17.6 30-day opt-out. You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by sending written notice to CampGuide Inc, 8 The Green, STE B, Dover, Delaware 19901, United States, that includes your name, the email associated with your Account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.

17.7 Survival. This Section 17 survives termination of these Terms.

18. Term, Suspension, and Termination

18.1 Term. These Terms apply while you access or use the Services. A Host's subscription term and renewals are set out in the Order and Section 6.

18.2 Termination by you. You may stop using the Services at any time. Hosts may cancel a subscription as described in Section 6.2 (effective at the end of the current paid period). If your Order specifies a minimum or committed term, cancelling before the end of that term does not entitle you to a refund of prepaid fees, and any fees committed for the remainder of the term remain payable. Promotional or waived onboarding charges (such as setup, training, or migration) may be charged at their standard amount if you terminate before the end of a committed term.

18.3 Suspension and termination by us. We may suspend or terminate your access to the Services, in whole or in part, with or without notice, if: (a) you breach these Terms; (b) your payment is past due; (c) we reasonably believe your use poses a security, legal, or fraud risk or harms other users or the Services; or (d) we are required to do so by law. We may also suspend or disable a single Module, feature, integration, credential, Workflow, or Assistant connection on the same grounds without suspending your Account. Where practicable and lawful, we will provide notice.

18.4 Effect of termination. Upon termination, your right to access the Services ceases. For Hosts, we will, on request and for a limited period (typically thirty (30) days, subject to your account being in good standing), make Host Data available for export, after which we may delete or anonymize it consistent with Section 4.4 and our retention practices. Some records, including financial and audit records and locked tax artifacts, are retained as described in Section 4.4. You are responsible for exporting anything you need before that period ends, including executed agreements, signed waivers, application and hiring records, Synapse decision records, call recordings, and message history subject to a shorter retention period. A domain you registered through the Services stays registered in your name until it expires, and you may transfer it away under Section 4.58; renewals require a payment method on file. Termination does not relieve you of obligations to pay amounts accrued before termination, and it does not terminate any agreement between you and a Guest, an organizer, a Resident, a Storage Customer, or a member of your personnel.

18.5 Survival. Provisions that by their nature should survive, including Sections 6 (accrued fees), 10, 13, 14, 15, 16, 17, 19, and 24, survive termination.

19. Governing Law and Venue

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and, where applicable, by the Federal Arbitration Act. Subject to Section 17 (Arbitration), any claim not subject to arbitration will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you and CampGuide consent to the personal jurisdiction and venue of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by updating the "Last updated" date above and, where appropriate, by additional notice such as email or an in-product notice. Changes are effective when posted unless stated otherwise. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services. Changes to the arbitration agreement in Section 17 will not apply retroactively to disputes for which a proceeding has already been initiated.

21. International Use and Export Controls

The Services are operated from the United States and are intended for users in the United States. If you access the Services from outside the United States, you do so at your own risk and are responsible for compliance with local law, and you consent to the transfer and processing of your information in the United States. You represent that you are not located in, and are not a national or resident of, any country or on any list subject to U.S. sanctions or export restrictions (including the U.S. Treasury Department's list of Specially Designated Nationals), and that you will not use the Services in violation of U.S. export or sanctions laws.

22. California Users

Under California Civil Code Section 1789.3, California users are entitled to the following notice: complaints or inquiries about the Services may be directed to support@campguide.app. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

23. Copyright Complaints (DMCA)

We respect intellectual property rights. If you believe Content on the Services infringes your copyright, send a notice under the Digital Millennium Copyright Act (17 U.S.C. § 512) to our designated agent that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing material and its location; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act. Send notices to: CampGuide Inc, Attn: Copyright Agent, 8 The Green, STE B, Dover, Delaware 19901, United States, or support@campguide.app. We may remove allegedly infringing material and terminate repeat infringers.

24. General Provisions

24.1 Entire agreement. These Terms, together with the Privacy Policy, the DPA (where applicable), and any Order, constitute the entire agreement between you and CampGuide regarding the Services and supersede all prior or contemporaneous agreements and communications. In the event of a conflict, an Order controls over these Terms for the subject matter it covers, and these Terms control over the Privacy Policy except as to data-protection matters governed by the DPA.

24.2 No partnership. No joint venture, partnership, employment, or agency relationship is created by these Terms or your use of the Services.

24.3 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind permitted successors and assigns.

24.4 Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain in full force.

24.5 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

24.6 Force majeure. We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, labor disputes, internet or utility failures, third-party service outages, governmental actions, or war or civil unrest.

24.7 Notices. We may provide notices to you by email, by posting in the Services, or to the address associated with your Account. Legal notices to CampGuide must be sent to CampGuide Inc, 8 The Green, STE B, Dover, Delaware 19901, United States, with a copy to support@campguide.app.

24.8 Language. These Terms are written in English, which is the controlling language; any translation is for convenience only.

24.9 Headings. Headings are for convenience only and do not affect interpretation.

24.10 Mobile applications and app stores. If you download a CampGuide mobile application from an app store, your use is also subject to that store's terms. These Terms are between you and CampGuide only, not with any app-store provider, and that provider is not responsible for the application or its content. The license granted for an application obtained from the Apple App Store is limited to use on Apple-branded devices you own or control as permitted by the Usage Rules in Apple's terms. Apple has no obligation to provide maintenance or support for the application, and, to the maximum extent permitted by law, no warranty obligation with respect to it. Apple is not responsible for addressing any claim relating to the application, including product-liability, regulatory-compliance, or intellectual-property claims, which as between you and CampGuide are governed by these Terms. You represent that you are not located in a country subject to a U.S. embargo or designated as a terrorist-supporting country, and that you are not on any U.S. list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of this Section 24.10 and may enforce it against you.

25. Contact

CampGuide Inc
8 The Green, STE B
Dover, Delaware 19901
United States
Email: support@campguide.app

Terms of Service