Question 1

How do you run campground housekeeping?

Accepted Answer

Campground housekeeping runs on four cleaning states: needs cleaning, in progress, inspected and clean. At checkout the site types you choose mark themselves needs cleaning, so cabins and glamping units land on the daily list and RV sites stay off it. The list sorts by the next arrival, and a site with an open work order carries that on its row.

Question 2

How do you prove a campsite was cleaned?

Accepted Answer

You prove it with turn photos. The cleaner takes them when she finishes and they attach to that reservation, under their own tab, with the time and the person on them. When a guest says the site was not clean, you open the reservation and look at what it was at 1:04 pm.

Question 3

How do you stop a broken site booking?

Accepted Answer

Write the work order and turn on block from booking. While it is open, new reservations skip that site, and closing the job puts it back on sale. RV park work order software that only records the repair leaves the site selling itself while it is out of service.

Question 4

How do you plan campground maintenance?

Accepted Answer

Put the schedule on the equipment rather than in your head: pool pump every 90 days, gate arm every 60, water heater every spring, cart on hours. Overnight, anything coming due becomes a real work order with an assignee already on it, so campground preventive maintenance happens whether or not anyone remembered.

Question 5

How does a campground crew get tasks?

Accepted Answer

Each person opens their own list on their phone and sees what is assigned to them, oldest first, across every park they work. They start a job standing at the site and close it before they drive, so the front desk reads the status the tech set rather than radioing to ask.

Question 6

How do guests report campground issues?

Accepted Answer

From the stay pass on their phone, a guest picks a category, says what is happening, and sends it. The campground guest maintenance request lands in the same queue your staff work, tagged as guest reported, and they watch it go from received to assigned without calling anyone. No water, no power and leaks go to the front desk on the way in.

Question 7

How does a campground POS system charge a bag of ice to site 22?

Accepted Answer

You ring the items on the camp store register, choose charge to site, and pick the reservation. The charge posts as a line on that guest's folio and settles at checkout with the nightly rate. Cash, card, guest credit, and split payments work the same way, and tracked stock comes off the count as the order is created, so the last two bundles of firewood can't be sold twice.

Question 8

How do you reconcile a camp store cash drawer at the end of a shift?

Accepted Answer

Open the shift with a float, and every cash sale and refund belongs to it. At close, count the drawer before the screen shows you what it should hold. Expected cash is the float plus cash sales minus cash refunds, counted minus expected is your signed over or short, and the Z report records all of it broken out by tender.

Question 9

What is a campground day close, and why does it lock yesterday's books?

Accepted Answer

Day close is the campground version of a hotel night audit. It shows the day's money by tender, the charges posted to folios, arrivals and departures, and the state of the drawer, then makes you resolve anything undecided before you close. Closing locks the day, so nothing can be dated back into it, and corrections post today as offsets.

Question 10

Can guests order firewood delivered to their site at 9 p.m.?

Accepted Answer

Yes, if you flag the product as guest orderable and set your store hours. The guest browses from the stay pass they already have, picks pickup or delivery, and pays now or charges it to their folio. The order lands on your fulfillment queue, and outside your window the store reads as closed rather than taking an order nobody will see until morning.

Question 11

How do you refund part of a camp store sale?

Accepted Answer

Refund the amount you're giving back rather than the whole ticket. The order tracks the running total refunded and stays partially refunded until nothing is left. Each tender reverses the way it arrived: cash from the drawer, guest credit to the balance, charge to site as a negative line on the folio, card back to the card it came from.

Question 12

Can you keep your Clover register and still get the sales in your day close?

Accepted Answer

Yes. You authorize the connection once, the Clover merchant is backfilled and then kept current, and settled sales appear in your reporting alongside your own store sales. The connection reads only, so refunds and cash still happen on the Clover, and day close shows Clover sales in their own panel.

Question 13

Can you take tap to pay on a phone at a campground?

Accepted Answer

Yes, on a supported iPhone, once in-person card acceptance is approved on your account and the feature is turned on for your park. Staff ring the sale in the Host app, the guest taps a card, phone, or watch against the back of the phone, and the payment lands under card in the day's totals like any counter reader sale.

Question 14

How do campground add-ons sell late checkout on check-in day?

Accepted Answer

You build the add-on from a product you already sell, set its price mode, inventory and gating, and turn on the surfaces you want it to appear on. Late checkout sells best from a consent-gated text on arrival morning that links the guest into their stay pass. The performance report then shows what sold at checkout, during the stay, and by text.

Question 15

How do you sell kayak tours at a campground?

Accepted Answer

Create the experience once: age and waiver requirements, adult and child prices, capacity, location and assigned guides. Publish it as a recurring series and the sessions fill the calendar on their own. Guests book from your website, a ticket is issued when the order settles, and the waiver is collected on the ticket page.

Question 16

Can guests add a tour to a campsite booking?

Accepted Answer

A published experience can be offered as an add-on at online checkout, right alongside firewood and ice. The guest picks a specific session while booking, or defers and picks the time later from their Stay Pass. Either way the charge posts to the same folio as the stay, so there is one bill at checkout instead of two.

Question 17

How do you scan tickets with no signal?

Accepted Answer

Before heading out, staff cache a signed verifier for the day's sessions. Out of range the scanner validates tickets against that cache and queues each redemption locally. Back in range the queue posts in order, append only, and anything that conflicts, such as a ticket scanned twice in two places, surfaces for a person to settle.

Question 18

Can guests move a rained-out tour themselves?

Accepted Answer

Self-reschedule is a switch per experience. You set how many hours before the start a guest can still move and whether a change fee applies. The guest picks another session with room and the seat moves in a single step, so the roster never shows them in two places. Weather closures handle every affected ticket in one pass.

Question 19

How do you track pool capacity at parks?

Accepted Answer

For a pool or waterpark, an experience can use all-day admission: one ticket lets a guest come and go. Rather than a fixed seat count you set an occupancy ceiling, and the gate scanner has entry and exit modes with a live count of who is inside. A supervisor can admit past the ceiling with a typed reason that is recorded.

Question 20

How do you book a campground field trip?

Accepted Answer

Hold a block of session capacity for a school or group weeks ahead and agree a per-head price. Closer to the date, finalize the real headcount, invoice the organizer, and issue all the tickets at once. Held seats stay out of public inventory while the school counts heads, so nothing oversells underneath the booking.

Question 21

How do you rent kayaks and courts by the hour?

Accepted Answer

Rentals cover anything you rent by the hour or the day: cabanas, lockers, tubes, kayaks, bikes, golf carts, pickleball courts. Set up unit types, each a specific numbered unit or a pool of interchangeable ones, then work the Today board. Hourly types show as a draggable timeline; day-rate types stay a quick-book list.

Question 22

How do guests tip a campground tour guide?

Accepted Answer

After an activity finishes, the guest receives a tip prompt with preset amounts and a custom option, delivered in their Stay Pass and by email or text. It uses the same presets already set for camp store orders. Tips are attributed to the guide assigned to that session and appear on a tip statement.

Question 23

How do you run an RV storage lot alongside your campground?

Accepted Answer

You set up three things: your lots, your unit types, and your individual units. A move-in wizard runs the rental itself. Pick a unit, capture who is renting and what they are storing, sign the agreement on a phone, and take the prorated first month, the admin fee, and the deposit in one payment.

After that, rent posts every month on its own, late fees follow your rule, and move-out closes the bill and settles the deposit. A storage lot can be its own property or sit next to your campsites, and RV spots, boat spots, trailer pads, and enclosed units all run the same way.

Question 24

What do you do about an abandoned RV storage unit?

Accepted Answer

A past-due storage rental moves through four stages, and each one leaves a record. A late fee posts on your rule after your grace window. Reminder emails go out on an escalating schedule if you turned them on. A manager puts the agreement into default, which overlocks the unit. If nobody comes back, you place a lien, schedule a sale, and either record a redemption or record the sale with the surplus or deficiency.

CampGuide runs the workflow and keeps the record. Your state statute and your attorney decide the notice periods and what a valid sale requires, and the workflow tracks the dates you enter rather than deciding them for you.

Question 25

How do you turn "I don't have anywhere to put my camper" into a storage move-in?

Accepted Answer

When a long-stay resident has a departure date and is not renewing, CampGuide can offer them a storage spot before they leave. Up to 4 offers go out on a schedule you set, by email, text, and their stay pass, and the later ones can carry a discount or a waived first month.

Every offer runs a size check against your open unit types first. Anyone behind on their balance or flagged for review is skipped. You get a queue to send early or suppress, and a report showing what share of offers turned into a move-in. The whole thing is off until you turn it on, separately from storage itself.

Question 26

How do you add a spa to your resort?

Accepted Answer

Retreat schedules spa and wellness appointments against two things at once. One is a provider with a current certification for that service. The other is a room or station free for the whole treatment plus cleanup. Book from the front desk or the guest's Stay portal. A staying guest's treatment posts to the folio, and cancellation and no-show fees are set per service.

Question 27

How do you fill empty spa appointments?

Accepted Answer

Three things fill an empty appointment. A waitlist offers a freed slot to the next person in line. Gap detection finds the hour sitting between two bookings, so you can send a discount by hand. A pre-arrival invitation goes to guests with a stay coming up. Commission posts when the treatment is marked complete, at the rate in force that day.

Question 28

How does a campground golf tee sheet work?

Accepted Answer

A tee sheet is the day's grid of tee times for a course. CampGuide builds it from a repeating template, so a day appears with its slots already laid out. Staff book up to four players into a slot, each with their own green and cart rate, and the charges post to a folio. A frost delay shifts the whole day at once.

Question 29

How do golf stay-and-play packages work?

Accepted Answer

A stay-and-play package bundles nights and rounds at one price. You define what it includes and either a percent off or a flat bundle price. Lodging and golf are still priced from your live rates, so the package cannot drift. When it sells, the bundle price splits back across lodging, green fees and cart fees in proportion, to the cent.

Question 30

What happens at a campground night audit?

Accepted Answer

Closing a business day, and everything it locks behind it.

Question 31

How do you fill a Tuesday to Thursday gap?

Accepted Answer

How site assignment protects your longer stays.

Question 32

How do you post a campground job to two boards at once?

Accepted Answer

From a blank page to two live boards.

Question 33

How do you answer a pricing question fast?

Accepted Answer

The $312 phone call, answered without putting anyone on hold.

The Picnic Table

Daily operations

Camp store and POS

Experiences and ticketing

Storage

Spa and wellness

Golf

Standalone

Questions operators ask.

Bring your park to CampGuide.