The $312 phone call
A guest is looking at a $312 total and is sure it should be $240. They are not wrong about the base rate.
How it goes.
1
Rebuild their quote
Enter the dates, site type, guests and pets in Price Preview. It is the same engine that priced the booking.
2
Read the lines out
Base rate, the two campers above included occupancy, the pet fee capped at $30, then tax by authority.
3
Fix it if you were wrong
If the discount never applied, apply it and the folio updates. Either way the guest hears the reason.
What changes.
A one minute call instead of a callbackNobody defending a number they cannot explainFewer disputes over surprise totals
More from Revenue management
Pricing fair week without touching every siteOverrides for the weeks that are not like the others.Charging for the fifth camper and the second dogFees that follow your rules instead of your memory.A military discount that applies itselfNamed discounts, scoped to what you actually meant.Raising midweek rates you can defendA recommendation you can read before you take it.
Bring your park to CampGuide.
We set up your rates, map and policies with you, and you pick the date you go live.