Back to Dynamic rates
The $312 phone call
Answering a pricing question without putting anyone on hold.
A guest is looking at a $312 total and is sure it should be $240. They are not wrong about the base rate.
1
Rebuild their quote
Enter the dates, site type, guests and pets in Price Preview. It is the same engine that priced the booking.
2
Read the lines out
Base rate, the two campers above included occupancy, the pet fee capped at $30, then tax by authority.
Price preview
Full hookup4 nights2 extra campers
Base rate4 nights at $60.00$240.00
Extra campers2 above included occupancy$40.00
Pet fee$3.00 per night, capped at $30.00$12.00
Lodging taxCounty 2%, state 4.85%$20.00
Guest pays$312.00
Step 1
Add a night, or another camper, and watch every line re price.
3
Fix it if you were wrong
If the discount never applied, apply it and the folio updates. Either way the guest hears the reason.
What that saves you
- A one minute call instead of a callback
- Nobody defending a number they cannot explain
- Fewer disputes over surprise totals