A guest running late texts asking for the gate code. Whoever is on tonight has never met them.
1
It lands on the reservation
Text, email and in app replies all thread on the booking, so context arrives with the message.
2
Answer with a quick reply
Tap the gate code reply and the current code fills itself in, so nobody is hunting for what it was changed to.
Henderson, site 12Text
Hey, we're running late. What's the gate code?Guest, 9:48 pm
Gate code is 4417. Your site is 12, second left past the office, and the light is on for you.Dee, 9:49 pm
Perfect, thank you!Guest, 9:50 pm
Internal note: 40th anniversary, leave a card on the picnic table.
Try it
Tap a quick reply to answer without typing.
3
Leave the note internally
The anniversary note stays internal and never sends, and read receipts are per person, so your unread count is yours.
What that saves you
- Nobody texting the gate code from a personal phone
- Current information, not last season's
- History the next staff member can read