When a long-stay resident has a departure date and is not renewing, CampGuide can offer them a storage spot before they leave. Up to 4 offers go out on a schedule you set, by email, text, and their stay pass, and the later ones can carry a discount or a waived first month. Every offer runs a size check against your open unit types first. Anyone behind on their balance or flagged for review is skipped. You get a queue to send early or suppress, and a report showing what share of offers turned into a move-in. The whole thing is off until you turn it on, separately from storage itself.
A seasonal resident on site 41 has been there since April. His term ends October 15 and he is not renewing, because he is flying to see grandkids for six weeks and then heading to Texas. The rig has to go somewhere in the meantime. His brother-in-law has a driveway. There is a lot off the highway that charges by the month.
Say you have eleven open pads behind the shop.
The conversation that connects those two facts happens if someone remembers to have it, in the week when the front desk is closing out the season. A departure nobody asked about leaves no trace on any report.
What is a storage exit offer?
It is a scheduled invitation to move a rig, boat, or trailer into your storage lot, sent to a long-stay resident whose departure date is coming and who has not renewed.
The ladder holds up to 4 rungs. The default spacing is 45, 30, 14, and 7 days before departure, and every part of that is editable: which rungs are on, how far out each one sends, and which channels it uses.
- Channels. Email, text, and their stay pass, toggled per channel. A resident who reads nothing but texts gets a text.
- Incentives. Rungs 3 and 4 can carry a sweetener you set: a percentage off the first month, or the first month waived. The early rungs are an offer at your normal rate, because the person who was going to say yes anyway should not get a discount for saying yes on the first message.
- Content. Each offer names a specific unit type at a specific price with a link to accept.
Does the rig actually fit?
Before an offer sends, it runs a fit check against your open unit types using the length and height on file for the equipment.
Width is deliberately left out of the math, because slide-outs, mirrors, and the way a trailer sits on a pad make a stated width unreliable. That omission changes the rule for covered and enclosed classes: those require an outright fit on length and height, and anything that comes back as marginal or unknown is treated as a non-fit. Open pads are more forgiving, which matches how they behave in real life.
The result is that a 43 foot toy hauler never gets emailed an offer for a 40 foot covered spot. That message costs you more than sending nothing.
Who never gets an offer?
Three guards, all running before send.
You can also suppress any individual offer by hand, or send the next one early when a conversation at the desk makes it obvious. The queue shows what is pending, what has sent, and where each one stands.
How does someone accept from a phone?
The offer links to a page that opens without a login. Acceptance runs in two phases, which is what keeps a busy Saturday from selling A-7 twice.
Phase one holds the unit and creates the agreement at the price that was quoted in the message. Not today's price, not the rate you raised last week. The number in the text is the number charged.
Phase two charges the saved card through CampGuide Pay and activates the agreement. If the card fails, the hold releases and the unit goes back on the board rather than sitting in limbo. If it succeeds, the storage agreement exists and goes out for signature the same way any move-in does.
Staff can accept on someone's behalf from the desk, which covers the resident who calls instead of tapping the link.
Site 41, six weeks out
Say the term on site 41 ends October 15 and there is no renewal on file.
September 1, 45 days out, an email goes out mentioning that the storage lot has open 12x40 pads and what one costs per month. He reads it and does nothing, which is what people do 45 days out.
September 15, 30 days out, a text. Same offer, shorter, with a link.
October 1, 14 days out, the third rung sends with 10% off the first month. Now he is packing, the brother-in-law's driveway has become complicated, and the question of where the rig goes is this week's problem instead of next month's. He taps the link in the truck, sees a 12x40 at the discounted first month, and accepts. The card on file is charged, the agreement is created and sent to sign, and the pad is held before he gets back to the site.
On October 15 he checks out of site 41 and pulls around to A-9. In April, when he is looking for somewhere to spend the summer, he is already parked at your park.
What does the attach rate report tell you?
The Storage reports tab carries an attach-rate report, cohorted by the month an offer first reached someone.
The denominator is offers that actually got to a person on at least one channel. A soft signal like an email being opened never counts toward it, because open tracking is unreliable and inflating the base makes the number useless. The numerator is offers from that cohort that were accepted and converted into an agreement.
What that gives you is a rate you can act on. If the September cohort converted well and October did not, the question is what changed: capacity, the incentive, the timing of the rungs, or the mix of departures. All four are settings you can move before next season.
What stays yours
An automated sequence that talks to residents without supervision would be a bad trade, so the controls are explicit.
- The whole feature is off until you turn it on, separately from turning on storage.
- You set the rungs: how many, how far out, which channels, and what discount rides on the last two.
- You set the balance threshold that suppresses an offer and the capacity factor that stops the sends.
- Every pending offer can be sent early or suppressed by hand from the queue.
- The offers appear on the resident's timeline in their record, so the front desk sees what was sent before picking up the phone.