The hour nobody would have booked
It is Tuesday. There is a stranded hour between a facial and a massage, and two people sitting on the waitlist.
How it goes.
The waitlist gets first refusal
When a slot frees, the next person waiting is offered it rather than waiting for someone to call in.
Awkward gaps get offered at a discount
A hole that is too short to sell at full price gets proactively offered rather than sitting empty.
Arriving guests get invited
A few days before a stay begins, guests can be invited to book a treatment while they are still planning their week.
What changes.
More from Spa and wellness
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