Question 1

How does a campground POS system charge a bag of ice to site 22?

Accepted Answer

You ring the items on the camp store register, choose charge to site, and pick the reservation. The charge posts as a line on that guest's folio and settles at checkout with the nightly rate. Cash, card, guest credit, and split payments work the same way, and tracked stock comes off the count as the order is created, so the last two bundles of firewood can't be sold twice.

Question 2

How do you reconcile a camp store cash drawer at the end of a shift?

Accepted Answer

Open the shift with a float, and every cash sale and refund belongs to it. At close, count the drawer before the screen shows you what it should hold. Expected cash is the float plus cash sales minus cash refunds, counted minus expected is your signed over or short, and the Z report records all of it broken out by tender.

Question 3

What is a campground day close, and why does it lock yesterday's books?

Accepted Answer

Day close is the campground version of a hotel night audit. It shows the day's money by tender, the charges posted to folios, arrivals and departures, and the state of the drawer, then makes you resolve anything undecided before you close. Closing locks the day, so nothing can be dated back into it, and corrections post today as offsets.

Question 4

Can guests order firewood delivered to their site at 9 p.m.?

Accepted Answer

Yes, if you flag the product as guest orderable and set your store hours. The guest browses from the stay pass they already have, picks pickup or delivery, and pays now or charges it to their folio. The order lands on your fulfillment queue, and outside your window the store reads as closed rather than taking an order nobody will see until morning.

Question 5

How do you refund part of a camp store sale?

Accepted Answer

Refund the amount you're giving back rather than the whole ticket. The order tracks the running total refunded and stays partially refunded until nothing is left. Each tender reverses the way it arrived: cash from the drawer, guest credit to the balance, charge to site as a negative line on the folio, card back to the card it came from.

Question 6

Can you keep your Clover register and still get the sales in your day close?

Accepted Answer

Yes. You authorize the connection once, the Clover merchant is backfilled and then kept current, and settled sales appear in your reporting alongside your own store sales. The connection reads only, so refunds and cash still happen on the Clover, and day close shows Clover sales in their own panel.

Question 7

Can you take tap to pay on a phone at a campground?

Accepted Answer

Yes, on a supported iPhone, once in-person card acceptance is approved on your account and the feature is turned on for your park. Staff ring the sale in the Host app, the guest taps a card, phone, or watch against the back of the phone, and the payment lands under card in the day's totals like any counter reader sale.

Question 8

How do campground add-ons sell late checkout on check-in day?

Accepted Answer

You build the add-on from a product you already sell, set its price mode, inventory and gating, and turn on the surfaces you want it to appear on. Late checkout sells best from a consent-gated text on arrival morning that links the guest into their stay pass. The performance report then shows what sold at checkout, during the stay, and by text.

How does a camp store run inside your campground software?

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