Yes, if you flag the product as guest orderable and set your store hours. The guest browses from the stay pass they already have, picks pickup or delivery, and pays now or charges it to their folio. The order lands on your fulfillment queue, and outside your window the store reads as closed rather than taking an order nobody will see until morning.
The store closed at seven. At 9:04 the family in site 14 runs out of firewood, and their options are to drive twenty minutes into town, go without, or knock on the door of the house with the porch light on. That last one is how a lot of campground owners spend their evenings.
Give them a fourth option: order it from their phone, in the same pass they used to check in, for delivery in the morning.
Which products can a guest order?
Guest ordering runs on the same catalog as your register. A product becomes orderable when you flag it that way and give it a photo, because a guest browsing on a phone is shopping, not looking up a SKU. You pick whether each one is delivered to the site, picked up at the store, or both.
Firewood, ice, propane, s'mores kits, and a bag of dog treats are the usual list. The t-shirt stays register only if you'd rather sell it in person.
How do store hours control guest ordering?
You set the hours the guest store takes orders, the lead time you need, and whether guests pick a delivery slot or the order is handled as soon as you can get to it. Outside that window, the guest sees the store is closed rather than placing an order nobody is going to see. The register isn't affected by any of it, so your staff can ring a sale at the counter at any hour.
Delivery can carry a fee, which you set as a flat amount, and you can waive it over a threshold if you'd rather push the order size up. A guest can add a tip for the person driving the cart. The tip is never taxed, and the fee is taxable if your state says it is.
How does a guest pay for an in-stay order?
Two modes, and you choose which one the park runs, or offer both and let the guest pick. Charge to folio posts the order to the reservation and settles at checkout with everything else. Pay now takes the card at the moment of the order. Guests with a saved card are one tap either way.
How does your staff fulfill a guest order?
Orders land on a fulfillment queue with the site, the items, and the time. Staff advance each one a step at a time, and the guest's timeline updates as they do.
Wednesday night into Thursday morning
Every step is recorded with a time, so an order that sat for three hours is visible as an order that sat for three hours. If your park routes deliveries through work orders for your grounds crew, the order stays in step with that too, and you control which steps notify the guest.
Can a guest set up a standing firewood order?
A product can also be subscribable, weekly or monthly, which is quietly one of the better ideas for a park with seasonal or long term guests. The resident in the back loop who buys two bundles every Friday afternoon can set it once. It's steady revenue you don't have to sell twice, and it's fewer trips to the counter for someone who has made forty of them.
What does after-hours ordering change for you?
The firewood revenue is real and it adds up, but the bigger change is the knock on the door. Once guests know the store takes orders after hours, they stop treating your house as the after hours counter, and you stop making the call between being helpful and being off the clock. The order is waiting on the queue in the morning, which is when you were going to handle it anyway.