After an activity finishes, the guest receives a tip prompt with preset amounts and a custom option, delivered in their Stay Pass and by email or text. It uses the same presets already set for camp store orders. Tips are attributed to the guide assigned to that session and appear on a tip statement.
When does the prompt go out?
When the activity finishes, while the guest is still holding a paddle and remembering the person who ran it. A prompt three days later reads as a bill.
Delivery follows the guest. The Stay Pass for someone staying with you, email or text for a public ticket holder who drove in for the cruise and drove home.
Who does the money belong to?
The guide assigned to that session. Attribution comes from the session record rather than from someone reconstructing a Saturday afterwards, which is the part that usually goes wrong when tips are cash in a jar.
Two guides on one session split by how you've set it up. Either way the amount is attached to a named person and a dated session.
What do guides see?
A tip statement. Someone who ran four cruises in a week can read what those cruises earned without asking a manager. Payroll has a number that came from the same record.
Presets are the ones already set for camp store orders, so a guest who tipped at the grill on Friday sees a prompt they recognize on Saturday.
Do you have to run tipping at all?
No. It's a choice, and plenty of parks skip it because their guides are salaried staff and a prompt would feel like a second bill. The presets, the channels and whether the prompt goes out at all are yours to set.
The sunset pontoon cruise ends at 8:40. By 8:45 the twelve people who were on it have a prompt on their phones. By Monday the tips are on Marcus's statement instead of in an envelope in a drawer.
Worth checking.
- Whether tipping belongs on your activities at all
- The preset amounts, since they are shared with camp store orders
- How tips split when two guides run one session
- Who can read the tip statement, and whether guides read their own